Spiceworks Help Desk 4+

Big letdown from previous version

Selecting any view except “all tickets” yields a 404 error. Much of the time when commenting on a ticket and hitting the send button, the send button spins for 5-10 seconds then stops without posting the comment. Ads are precariously close to the send button, resulting in constant accidental clicks on the ads. Poorly designed and implemented compared to the old version.

Developer Response ,

Thanks for writing in to report the issue with 404 errors. We've resolved this error now in 1.1.9 - just upgrade and you should be good to go! This was a temporary issue caused by a service side problem which we rolled back until 1.1.9 was released. Sorry about that!

Notifications Repeating Many Times

It seems like starting in October (or perhaps with iPhone 15) the notifications from this app repeat 5+ times. Every notification does this, so I can rack up dozens with a single ticket response.

Clicking on a notification from the Lock Screen always produces a 404 not found message until I refresh the app. This has been going on for months. There was an update to fix a 404, but the problem persists.

I have currently uninstalled the app to avoid my phone blowing up endlessly all day. I do enjoy Spiceworks and this Help Desk, but it’s performance has degraded over the years.

App is practically useless

I know we shouldn’t complain too much as this is a free app and service, but if an app is going to be provided it is reasonable to expect it to have basic functionality. Aside from the fact that it is lacking some functions like deleting or merging tickets, any time you click on a notification regarding a ticket you get a 404 error. Even worse, after you spend time writing a response to a ticket and try to post it, it is almost guaranteed to say “An unknown error has occurred” and it will not post, even after several attempts or restarting the app. Exceptionally frustrating to use. Highly recommend at least exploring alternative options.