Spiceworks Help Desk 4+

Manage your Cloud Help Desk

Spiceworks, Inc.

    • 2.8 • 16 Ratings
    • Free

iPhone Screenshots

Description

Manage your Spiceworks Cloud Help Desk - Anywhere.
Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.

Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.

Spiceworks Help Desk for IT Pros.

RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
- Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments

..and you’ll be off-and-running and able to take your tickets and users with you!

What’s New

Version 1.1.9

Bug fix: 404 error when using the Ticket View selector to change views (Open tickets, All Tickets, etc.)

Ratings and Reviews

2.8 out of 5
16 Ratings

16 Ratings

jade10k ,

Decent

Overall the app is decent. Needs some UI improvements like previously stated. The reply function doesn’t work. Also, creating a ticket for another user doesn’t always work well. But overall. Getting tickets on the go is nice. Once updated with fixes for issues this will be nice.

Developer Response ,

Thanks for taking the time to review. Would love to take a closer look at the issue you're having with ticket creation and adding replies, as well as any UI improvements you'd like to see. You can contact support@spiceworks.com with all of the above and we can dig in with you.

GuitarMutant ,

Big letdown from previous version

Selecting any view except “all tickets” yields a 404 error. Much of the time when commenting on a ticket and hitting the send button, the send button spins for 5-10 seconds then stops without posting the comment. Ads are precariously close to the send button, resulting in constant accidental clicks on the ads. Poorly designed and implemented compared to the old version.

Developer Response ,

Thanks for writing in to report the issue with 404 errors. We've resolved this error now in 1.1.9 - just upgrade and you should be good to go! This was a temporary issue caused by a service side problem which we rolled back until 1.1.9 was released. Sorry about that!

mikfisherman ,

It’s okay

Recently, the app has ceased to function for creating tickets. Ads are consistently in the way, and sometimes end up being pressed when you’re trying to press the send button to add some thing to a ticket.

Developer Response ,

Sorry about the ad issues! Be sure to update to 1.1.9 and let us know (email support@spiceworks.com) if this issue with the ads is still occurring. We haven't seen this reported in the past, so it may be regional or related to a specific screen size. Getting your specifics will likely help us get this resolved.

App Privacy

The developer, Spiceworks, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

More By This Developer

You Might Also Like

Business
Business
Business
Productivity
Business
Business