Zoho Desk 4+

Contextual Help Desk Ticketing

Zoho Corporation

    • 4.6 • 507 Ratings
    • Free

Screenshots

Description

Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!

The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Zoho Desk makes your customer support help desk truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

What’s New

Version 2.6.10

- We've provided the option for users to close their Zoho account right from within the app.
- We’ve squashed a few bugs in the update.

We are working on bringing in new updates which would require iOS12 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.

Note: Users on versions below iOS 12 will still be able to access the app, but they will not be able to update the app and access the latest features.

Ratings and Reviews

4.6 out of 5
507 Ratings

507 Ratings

davibertolini ,

Works and allows high productivity

We switched to Zoho Desk after having used Kayako Classic and evaluating Jira Service Desk. We couldn’t have made a better choice. Compared to Kayako classic app, Zoho desk is light years ahead. Compared to Jira service desk (Jira app), well, it’s a tight competición since we’ve used Jira for a while and Jira mobile app is really good. Nevertheless we are taking a lot of advantage of Zoho desk and the mobile app is actually useful in managing replies.

Big bagel ,

Not as bad as some...

Hello, I am writing this review for the people who have not yet made a decision about weather to use Zoho Desk. In my opinion, as a user of many applications of this sort, I have found this app really good and useful. It is not the easiest to use or initial setup, but I wanna point out that it is not nearly as difficult as other app’s I have found. The user interface is very bulky and does take a bit of time to get used to. Once I was in the app and past the initial learning curve, I was easily able to move around the app and locate my data quickly.
I have this system setup for a company that operates in the telecommunications industry. We develop our maintenance reports and installation orders through this system. I have found the Zoho Desk app works well for this scenario. I like the notification abilities and the options for ticket disposition. I would like to have a little bit more options for classifying tickets as they arrive. That could be possible, I might have to adjust the settings a little bit more. For the time being, I am satisfied with this app and it’s operations.

Developer Response ,

@Big Bagel, thank you for the elaborate and honest feedback. We appreciate it. Do let us know what you would like to see in the app to take your experience with the app a notch higher. It would be great if you could share your insights for us to take note of. You can send over the info to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.

StvDvs ,

It’s come a long way...and is almost there.

The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception—the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can result in MASSIVELY inaccurate time records) or just loses track of the running timer altogether. I realize this is largely due to how aggressively iOS kills background tasks, but this is something the devs should work around, as iOS will never change its behavior on this front. Please just use time stamps to mark the timer start and calculate elapsed time from that rather than attempt to run a clock that is destined to fail. Fix this and I’ll give it five stars happily. Thanks to the devs for their ongoing efforts!

Developer Response ,

@StvDvs, thank you for sharing your feedback and also contacting us via email. We will contact you and will work with you to have this sorted.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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