Zoho Mail - Email and Calendar 4+

Mail doesn’t sync in-app - Emails do not populate in-app after push notification of received email

Overall fan of Zoho Mail, but recently have had issues: I will receive push notifications for emails, tap them to navigate to a given email, then once I am navigated into the app, the email does not populate in any inbox/newsletter/notification etc. This requires me to login to the web client on my laptop, which defeats the purpose of the app altogether. I have multiple email addresses so I am not clear when I receive an email which specific address it was delivered to. This adds time for me as I often have to search for an email within each individual email address as the “Search All Inboxes” function doesn’t work in-app either.. Hopefully this processing will get cleaned up. This happens when phone is connected to WiFi or not.

Don’t do it

If my email dashboard looked like theirs I’d be a lot closer to being satisfied. This is the most nitpicking, exhausting service I’ve ever seen. Zoho can boast they provide lots of options and control because if the user doesn’t create it, it doesn’t exist right, down to basic expectations. You’ll spend hours searching for emails and content. I get alerts on my phone from senders and can’t find the emails in Zoho. Add diff email accounts and Zoho automatically names them all the same as your primary. I must constantly check to make sure Zoho is sending or giving exactly the info I wanted including time zone. Imagine getting reminders from a clock in a diff time zone. Mine were 12 hrs. late. There’s no integration with calendars, tasks, or reminders. I can’t make changes from the email dashboard. Instead, I have to login into the admin dashboard. There are always lots of icons and arrows to hidden icons everywhere, blocking my view and placed where it doesn’t make sense. In short, this is like buying a car and if you don’t say it needs an engine, 4 tires, front and rear seats, windows, doors, and a gas tank then you get only a chassis with options. What are your options? Everything you expect to already be in a car. So, if you want to fail or spend hours searching or creating your own email service from scratch, then Zoho is perfect for you.

Developer Response ,

@Su Dokai, we are sorry to hear about the experience. We would like to discuss and get an understanding into the challenges that you faced and have them sorted for you. It would be great if you could please do elaborate and send over an email along with your contact info to mail@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you.

Fails in so many ways..

Sending with attachments is exasperating. Either it doesn’t bother to send the mail...or does and doesn’t record the sent email leaving me guessing did it or didn’t it, so I resend...then eventually go to another mail client asking the recipient if they received my emails, (so very smooth and professional).

OR, and this is beyond irritating to both me for the amount of time I waste, and the recipients who end up with a pile of emails to wade thru....Zoho refuses to send emails with attachments in either the order attached, or duplicates an attachment during the sending while leaving off one, yet it is clear on my copy that I sent what I needed to send and Zoho Mail was the one who screwed up. So, in the end, when two emails would have sufficed for nine attachments, by the time I monkeyed around trying to figure out just how much this program could handle sending, three - no, two - no, ah, it must be one. S#1t, each attachment must be sent alone with the description. Lovely.

For a long time this mail client has been an exercise in frustration for me, both in the difficulty in using as well as attempting to follow the online “help”. When initially setting up several years ago I needed to ask my son who has two degrees from MIT in Computers and is a successful software engineer. Even he found the whole setup convoluted and confusing.

Developer Response ,

@UpState Painter, sorry to hear about the experience and this is something you should definitely not have to go through. Do send us your contact info and the email address of the account to figure out why these issues are cropping up. We will have them looked into and addressed for you. Please send over an email to mail@zohomobile.com and we will get right back. We look forward to hearing from you.