Square Invoices: Invoice Maker Ratings and Reviews

Best system ever!

We use the Square Estimates on a weekly and sometimes daily basis. We also use the Square card reader system for all of our card transactions in the field and even for regular invoicing for cash and check payments. Great system for record keeping, you can find an invoice via a name or even an item so it’s really easy to go back and find previous invoices and it keeps track of your repeat customers transactions.

You can pull a report on any user at any time to see how many sales for the day, week month and year.

Estimates is extremely helpful. You can make an estimate via the app when mobile or from your desktop or tablet. The Estimates App syncs with the standard Square app, all you have to do is log in and it’s all on the same cloud. We use all Apple devices and sync with each other so really easy to pick up an estimate or invoice from any device. You may have generated an invoice or estimate on let’s say your phone and not your tablet, just log in and it’s all there.

Highly recommend for the small business owner or big business. Fees are pretty well rounded and fair besides we will typically add the card fees into our pricing.

Whether you have a brick and motor/store front or mobile business there are options for all. We use the contactless chip reader and save about 1/2 a percent on fees. Using the Square system is one of the Best decisions we have made for our business!

Developer Response ,

Hey there! Thanks so much for the review and sharing your thoughts. We also love the estimates feature. It's so efficient and has been a really helpful feature update!! 😄🙌

Deactivated account and holding money hostage

Extremely disappointed and upset with Square. My account was deactivated out of the blue with no warning. I have a 100% legal business with documentation and a business license. I provided all of this information to them. I spoke to six or more representatives on the phone for a grand total of about three or four hours, trying to get to the bottom of this, but was told that per Square policy they were unable to give me the actual reason why is was deactivated. No, I’m not making this up. This put me in a huge bind, and made my business look extremely unprofessional when I couldn’t send invoices all of the sudden. I sent multiple emails and even spoke to a manager supervisor or something but was told the decision was final even though there was no reason as to why it was deactivated. I also never heard back on any of my emails that I sent in even when I was told the case was “ escalated to higher management”. Not to mention Square is holding onto over $1600 that I had in my Square account for 90 days. They told me if I want the money sooner I would need to refund my customers and have them Venmo me or something.. I’m not one to write reviews but this whole situation was absolutely ridiculous.

Developer Response ,

We apologize for the inconvenience caused to you. We understand how frustrating it can be when your account is deactivated unexpectedly. Our team conducts a thorough review process before deactivating any account to ensure the safety and security of our users. We apologize for the lack of information provided to you. Please send us a direct message with your account details, and we will investigate this further. We would like to assure you that we take all feedback seriously and are constantly working to improve our customer service.

Square is awesome!

I love square. Simple, quick, self explanatory! I’m not good with technology. This system is so easy to use I learned it as I’m setting it up. It was so quick to pick up! I love that I can do what I need to do for my business and I love that square will offer loans, and debit cards, savings, etc. I use this for all my companies. Love it love it love it. The price is a little high, but this is the only issue! I know a few systems that are much cheaper that I can use and thought about using but I am already familiar with this one, and it’s too easy! If I switch it will be bc the fees are much cheaper with the other companies, not bc I don’t love this system. We’ll see! But I wouldn’t change bc I dislike this one! Who knows, maybe if I switch I won’t like it as much as this one. And switch back or I will use both. I hate to give this up. Also, in order to qualify for a loan, it takes too long to build up. Square should offer the loan much quicker so companies and new businesses can build up faster and be able to get the company going and then pay it off. Those are my only 2 issues with square. Other than that, I love love love it and wouldn’t want to change anything!

Developer Response ,

Thank you so much for taking the time to leave your positive feedback - we appreciate your kind words!

Run!!

Absolutely worst company I’ve ever had to deal with. They tell you to set up a checking account through them that comes with the debit card and that when you get paid via credit card that your funds will be available instantly instead of having to wait at the end of the day for them to transfer all of your sales that day to your bank account. It’s all lies. They hold funds for no reason, I’ve talked to over 25 Square employees and get told the same thing there’s nothing wrong with, or unusual, or missing on your account that would warrant the automated system to continuously flag every transaction but here we are 11 invoices paid so far over $13,000 and Square has held every single one of them. I’ve lost clients, jobs, bank account shut down, credit accounts shutdown due to nonpayment which has directly had a negative impact on my personal and business credit rating, and now I am facing legal action because I cannot pay vendors and subcontractors that did work for me because Square is holding the money and will not release it. Absolutely disgusting company that needs to be shut down immediately. I’m not the only person that has had this problem. Just go look at all the rest of the reviews. If you’re looking for a point of sales service to accept credit card payments and do your invoicing through, I suggest you look at any other company besides Square, they will rob you and laugh your face as they do it.

Developer Response ,

We truly apologize for the ordeal you've been through. Our intention is truly not to disrupt your business and understand your disappointment. We would like to make this right and investigate this further. When you have a moment please reach out to our team. Social support is available on Twitter, Facebook, or Instagram.

Been with Square for Years, and Counting…

We’ve been using Square and all of their wonderful features since we first opened our doors as a small business back in 2009. What I love most about Square, is that they are constantly gathering user feedback and implementing the suggested tools and strategies, which has resulted in an all-powerful platform that allows you to seamlessly manage projects, create customer profiles (including custom fields and tags), draft estimates/proposals, convert estimates to invoices, launch an email (or SMS) campaign, collect and compare sales data, review trends, collect payments (including multiple payment options for Visa, Discover, Amex, and Mastercard; and also has options for Apple Pay, AfterPay, etc.) with too many features to name here!

Square was the very first platform that we tried out when going into business 15 years ago, and it remains our “go to” platform that we still use (and trust), to this very day!

Being able to collect payments via a secured/encrypted platform, allows us to pass our commitment of “honesty and trust” on to our customers. Square truly is an all-powerful tool and commodity for the modern business owner!

They randomly canceled my account

As a full-time photographer I used this app quite a bit for my business. I gave them 2 stars because although it’s a great tool to use for small business owners to send invoices, collect payments, send estimates, contracts, ect... Unfortunately the customer service is nonexistent. They literally canceled my account for no reason, and when you call to ask what’s going, they say that can’t assist because the account is disabled and refers you back to an email. Via email, I begged the to give me some sort of explanation but instead they told me the read the clause that states they can pretty much cancel your account for no reason. I never had a refund issued, or any issues with a client. All that happened was a client wanted to pay via bank transfer, square asked some questions about they client, and then emailed me to notify the account is closed. If it sounds weird and confusing, trust me, I’m with you. All in all, it’s really good to use for your small business but there is a chance they’ll close your account for no reason at all. Zoho has been a pretty viable alternative for me and offers some of the same things as square for free as well.

Developer Response ,

We understand your frustration with the account cancellation. We'd love to speak with you to investigate this matter and provide you with an explanation for the account cancellation. We appreciate your feedback and will work towards improving your expensive.

If I can give it zero stars I would!

Now let me explain.

Two weeks ago I started using square . I sell jewelry from home and needed an app that would help me with invoices . A friend of mine told me to use square. She’s been using this app for two years with no problem, so I took her up on it and decided to use square . Two weeks in and 21 invoices sent, I get a email stating my account is under review! I was mind boggled . I emailed them and no response, called and I wasn’t able to get a live rep to speak to. Next day, I get 2 invoices and waiting on 21 more to come within the day. As soon as my two invoices went in my account was deactivated!!! dEACTIVATED! With funds in my account. I get an email stating my account was viewed and square no longer will have me as their customer!! I have emails from them if you don’t believe me. I email, call, write to them on Twitter, IG and Facebook and I was blocked!! I’m a mom of three with multiple health conditions and on chemo, I was just trying to make extra money and do what I love best, socializing with the community . I never violated anything, I spoke with a lawyer and they’re going to take action. Now I have to wait 90 days to get my money “back”. I researched square and they have so many complaints with the same issues. They’ve been on the news for scandals and holding peoples money. Please don’t join them, my friend deactivated her own account after reading up on them as well. Good luck!

Developer Response ,

Very sorry to hear you had this happen to you Chrissy. It sounds like you've been working with our Account Services team via email. If you feel you need additional information around your account status, or if you need clarification around any of the information provided to you, feel free to write in and that team can help as best as they can: http://squ.re/contact

It still has bugs to be worked out, and they have too much taking your money

The application is buggy, it has downtime, security issues, issues with tap to pay and linked devices, and this isn’t just coming from me, but other people whom I know that use Square in their business.

Also, square can too easily remove money out of your account and any linked external bank accounts, all without warning. We currently have a customer disputing an item who is clearly in the wrong, however, instead of Square reaching out to us to investigate the matter first, they removed the entirety of the disputed amount in favor of the customer who violated a contract, and now we must prove why they are wrong, and in addition, Square proceeded to pull additional funds out of our linked bank account without notice and now we must go through the time and inconvenience of explaining why they should not have done that and why our customer violated the agreement, lest they give 100% of the funds to the customer. Square has way too much power in control over the funds. Our business works hard for, when Square should just be a third-party, that provides invoicing, payroll, marketing services, and leave any civil disputes between the Square subscriber and the customer, and not be an intermediary with 100% control of Square subscriber funds.

Developer Response ,

We're sorry to hear you have experienced bugs. Our support team is happy to help troubleshoot and investigate bugs, you can reach them here: squ.re/contactsqsupport. When it comes to disputes, Square does not decide the outcome of a dispute, that is up to the bank the dispute was filed with. We are required to hold the disputed funds until the investigation is finalized. You can learn more about the disputes process here: squ.re/dispute

Awful

They are holding the money .. won’t release it concerning my very first invoice.. then states it because of chargebacks that’s don’t even exist on the account . Deactivated my account over one invoice .. I was only using the app as a means to create an invoice for professionalism .. and the means to send fund through it was a plus. Not only have they deactivated my account but are attempting to withhold funds from the client and myself. Stating that they will give it back sept 27th. As if it makes a difference to release the funds as of July 1 and sept 27th. My clients wedding who is also my best friend .. is aug 22nd. And there’s nothing bad even happening on the account and the amount was only a little over $500. In this invoice I even broke down what was being spent and amount concerning her table decor.

I spoke with someone in salsa because the system won’t allow me to speak to anyone else. And Landon told me that square was supposed to send review documentation. It was so pleasant knowing what square was supposed to do. I wish that would have helped me today . Also Landon does not have any contacts to transfer to a supervisor and can not do a soft transfer to transfer me to another human. I called 16 times.. selected sales twice and for Landon twice. He informed me that he can’t go get a supervisor because he is at home.

Square ruined a woman’s wedding and my first business transaction. .. I couldn’t be more disappointed..

HORRIBLE IF YOU MAKE OVER $25k monthly

My small business makes $50k+ sometimes on a good month and $35k on a bad month. The first month with this app I had a cap put on my account of $25k a month when my business clearly made more. They said it was “risk management” to be sure no invoices are disputed. IVE NEVER HAD A DISPUTE , not one TIL THIS DAY and

It’s been 8 months with them. I was told to email for a reuqest in increasing I have done that. I’ve emailed over a dozen times for a request in increase and it’s unbelievable to me that literally, no lie or exaggeration, NO ONE I mean no one had got back to me. I’ve called multiple times to put in a request for a call back and still no one has got back to me. It’s crazy to me that such a big company is so unprofessional and had no protocol actually in place for things like this. I’ve had to integrate QUICKBOOKS invoicing into my billing system because of this cap and let me tell I’m SO MUCH HAPPIER WITH THEM!!!!. They have no caps at all and everything is done with one app. They even give you advances on qualified invoices (if needed). Quickbooks doesn’t put a cap on how much my small businesses can make :)

Now I only use square platform for last resort invoicing. Sad because I never wanted to use quickbooks and wanted nothing more but to stay with square. I even reached out to them on twitter!! Haha. Still nothing , SMH !!