The app is okay. I like that it links you to helpful information like explaining accumulated credit and friendly hours. Notification always comes through so no issue there either. I’m still getting used to m-power, so far I don’t like it, but appreciate that this option is available. I still follow my previous easy 3 schedule, as I get used to it, but see no real difference in my usage. My biggest issue is that it does not allow debit and credit cards as a way to add credit to my account. The pay stations are not an option for me right now so I try to keep what I can as convenient as possible. My direct deposit goes to my cash app, so the app not accepting the account and routing number was frustrating. I tried with my credit card as well and same issue. Also, being forced to keep an unused bank account open is likely going to be the deal breaker. Yes I could transfer from CA to my bank but I no longer have that debit card since the account is supposed to be closed and I have money on my cash app debit card. This would be the main reason I switch back.

The notifications feature hasn’t worked for about six months. I figured they will fix it. But now it’s just ridiculous. I’ve had the power go off in my house twice now. Which potentially can mess up my appliances especially bigger appliances like a refrigerator. I don’t think that you guys are taking this issue. Seriously because again it’s been six months or more. But if I don’t do my end of keeping money in the MPower box, my power goes out. But your guys are getting your money so it doesn’t seem to matter that we are struggling to accommodate our lives due to your inadequacies. So now instead of dropping $40 - $50 into the box I’m having to put $150 at a time just so that I’m not in the risk of running out of power and I have to set up my own personal alarm so I check my balance every Monday, regardless if I have enough power in there for 30+ days I’m still having to check it every Monday just to make it a habit

My power just randomly shut off without warning me of low credit. Normally, I would get notified if I have less than 2 days (which I prefer $10 & under), but it was better than nothing (and other machines always beeped, mine doesn’t). I just checked a few days ago & had plenty of credit and was going to check within 2 days, then while napping out, my power shut off. I thought it was my complex, like other constant issues, ended up being on my end. I know it’s been hot outside & the AC runs more, but in the last 3 yrs of this place, my credit has never drained like that. Real disappointed SRP hasn’t fixed this issue for mobile alerts. Luckily, I didn’t have to call & was able to have it turned back on after a few mins of waiting.

It’s ludicrous to be coerced having to update your entire phone system just to use your app! Now I will definitely uninstall this app! They all just want your fingerprints and then they want your eye metrics & all your personal information, since the phone upgrade forces you to use your fingerprint & eye metrics and other personal information. Now they will completely own your entire data. And now we humbly giving away our rights! This is insane! I should not have to update my ENTIRE PHONE system in Order to have access or use to the app; which we actually are giving them the rights & access to our entire personal account, information, phone pics, email, passwords, etc. I will just uninstall this app. We can just go back to the old fashion ways! We should all make a complaint to the CFPB & BBB instead.