St. Luke’s 17+

I had an incident where I needed to go to an urgent care to have my eyes looked at. I got no discharge instructions and was told everything could be found on my St. Lukes chart. While the practitioner did a great job of explaining everything to me here I am with a bad eye trying to figure out how to create an account for St. Lukes. Once the account was created it tells me my accounts going to be locked for using the wrong password too many times. while the idea of having your information readily available could be useful I found it more frustrating trying to make another account. I can only imagine the difficulties the elderly who are not tech savvy would have trying to figure out technology to access their information.

The app crashes constantly. Every time I’ve tried to use it to schedule an appointment online, it says whatever doctor I’m trying to see has no appointments available ever, no matter what doctor it is, which of course isn’t true because I always end up just calling the doctor’s office and being able to schedule appointment over phone call. I don’t mind calling but I would like for this function to be actually functional since it’s something the app offers and it would be easier to schedule an appointment online instead of verbally.

I really love this app. I find myself going on it regularly anymore. Saying that though, I have two suggestions to improve the app. 1) have it available to sync with different calendar apps ( Google, apple, ect) so I don't have to go back and forth to update my calendar with new appointments. 2) enable the after visit notes, message, and information of that nature to be able to be printed at home. Thanks.