Staples - Deals & Shopping 4+

I can’t begin to say enough good stuff about that store. I’m fretted every time I walk through the door. The employees are Always pleasant and eager to help throughout the store. The Copy Center is my all time favorite place for when I need help.. the employees there are over the top Great! You talk about knowing your job, doing outstanding work, high quality and pride in doing the job best they can!
You can tell the Store Manger is also doing outstanding work. The employees always say how they love their jobs and they boss is great to work for. I have personally worked with store manger Cory Thompson on many many projects. He cares about every customer that walks in his store. Busy as store manger’s are he always takes time to help us customers. If I had to pick the best staples…
Well the Great Falls one it Amazing!
Just a note I have worked for this Staples many years ago and many of my family through out the state. We all Pick Great Falls!!!
Please thank them for jobs well done!

This new Staples, easy rewards app is useless. I have been a Staples plus member for at least a decade, and I shop only at one store, my local store. However, in looking at my information that supposedly transferred from the old app to the new app, there is no information under ‘In-store purchases’ except the words “It looks like you haven’t made any in-store purchases”. What the—?? I just recycled, several ink and toner cartridges for rewards, but there is nowhere in this new app to review the rewards from the old program. Under the FAQs I found the following: Looking for your remaining Staples Rewards? Your earned rewards from the Staples Rewards® program can we found in the Rewards center, in your February eStatement email or in the Staples® app under Account, then Other Balances. Only problem was the Rewards Center was devoid of any information (‘You have no rewards’); and in the new app under ‘Account’ there is no ‘Other Balances’. I don’t know why the developers felt the need to completely retool a program that arguably lots of loyal customers loved, myself included, into this clumsy, user-unfriendly, self-promotional tool. Hate to say it, but unless y’all can fix this disaster, Office Depot may soon start to see a lot more business—including mine. There’s a good reason for the old adage “If it ain’t broke, don’t fix it”; you would do well to heed its advice.

Just visited a store 4 days ago and after the visit was up to over $300 in Rewards. Went into app today and apparently they updated it- which borked the login and had to reenter. But once inside ALL rewards have vanished, and it even asks me if I want to “join for free” the Rewards program I’ve been a member of for 20 years! Holey moley, their app developer seems to have screwed up mightily beyond belief! I can’t even see any coupons beyond a team of paper, and all my lists and past orders are GONE! I tried entering my name and phone number again to see if that would fix it, but it tells me
That number is already registered! Geez, glad I discovered this tonight rather than in line with a cart load of items at the single register they staff!

Whelp, looks like another hour or so will need to be wasted speaking with their sweet outsourced Philippine WFH CSRs soon. It is kinda quaint to hear the chickens clucking in the background as I try guiding them through another unhinged corporate decision to mess with what barely worked to make it less workable. Mostly happy with Staples itself when it comes to store level, but I swear their PR department has been laughably inept for years. This includes whoever designed this app.