Starbucks UAE +4

For many drinks I can’t choose what milk I want. Hope they fix that soon. Other then that it’s not bad.

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is
anything specific, we can look into,.
please don't hesitate to connect with us at starbucksrewards@alshaya.com or call 80074292

I had been using the app for a few weeks without issues. Then I had to restore my iPhone and when reinstalling the app it requested my password, which I had forgotten. I have tried multiple times to reset my password, and after reseting it successfully the app won’t let me sign in, stating that either my email or password are wrong. There is no way to make it work, and Starbucks customer service doesn’t even reply to my emails. So this app and rewards service is totally useless to me.

Dear Sindorf, we are so sorry to hear that you had an unpleasant experience. your feedback will be shared with the team to take some preventive and corrective actions. We'll look into this issue for you. Please send us your Mobile number at starbucksrewards@alshaya.com so that we can follow up.

This review is about the app, not the loyalty program, but even the app is underwhelming. It often stalls when I am trying to pick a store or access the menu or my order history, rendering it unusable for ordering ahead. Then of course there’s the loyalty program. I’ll take what I can get but it’s not a compelling reason to stay loyal when you have to spend 625 AED to get one free drink.

We appreciate your feedback on our loyalty program. We understand your concerns and will review our policies to ensure a more seamless experience for our valued customers. Your insights are crucial for our ongoing improvement. If you have further suggestions, please feel free to contact us at Starbucksrewards@alshaya.com. Thank you.