Starbucks +4

Giving this app a 1 star in the hopes of getting the app developer attention. The app works well, however, i believe that individual store rating should be added to help users like me and owners. For example, the Starbucks near my home on Lakewood & Telegraph is on it, when a mobile order is placed it will be ready in 2-10mins nearly every time, this store and the mobile ordering for this store should get 5 Stars. The store on MLK & Bullis a few miles away is a joke when it comes to mobile ordering, there is no point whatsoever, you can watch the last car in the drive through line get his order before you even if you order 10-15 mins in advance, not once but every time. This store deserves a 1 star so the owner/management can actually see the rating and make changes or so others that are in a hurry and use the app don’t sit waiting for an additional 15mins in the store after placing the order 10mins in advance like I did today, again. Most stores seem to have the mobile ordering dialed in, others don’t, store ratings will help both the owner and consumer, seems like an easy addition

Within the last year I downloaded the Starbucks app hoping it would be a more convenient and accommodating way to place and pick up orders around my busy life schedule. The first account I made had my location in the wrong country and I was unable to fix it using tricks I found from others that had experienced the same problem. This problem persisted for months. Eventually I reached out to get customer service assistance, yet the problem remained unresolved. At this point I think it must be my account, so I proceed to make a new one.. unfortunately it has the same issue. Four accounts later and I finally make one that will allow me to access my local Starbucks, and just in time for their holiday drinks too! I was so excited! Progress.. or so I thought. Now this account will not allow me to log into the app and over the last several days it’s told me the password is invalid or incorrect although I know for certain that’s it is not. When I attempt to place orders it tells me there is an error. I cannot describe in worldly verbosity how frustrating this experience has been. I’m close to just abandoning all hope and resorting to drinking sewer water just to avoid the insufferable app and website issues I have been enduring for nearly a year. I see so many good reviews regarding this application, and to those enjoying their experience… just know I am incredibly envious.

This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories…
BUT There are a couple of things that could make the app 5 stars…
The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.)

The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!