Starlink 4+

Edit to add an Update!! I finally received an email back and my account was reset. I changed my review to 5 stars bc it is an excellent internet service.

I’ve had starlink for about a year now and everything was going great. I recently got married so my husband joined my phone plan (which resulted new phone/ new number for him) and I changed my name at my bank so that resulted in a new card being issued. His number/ my bank card was being used for the starlink account. Guess what that means?? We can’t access our starlink account due to the required 2 part authentication. We know the password but we can’t get the authenticator number since he has a new number. You can’t call or communicate with ANYONE to get this fixed. I have sent emails and things through their website with zero response for WEEKS!! I know that my starlink bill is past due and I can’t pay it due to not being able to access my account to add my new card info! I have sent them tons of info thinking they would help me get into my account and they NEVER respond. They have ZERO customer service numbers. You can’t contact anyone. So now I have an expensive paperweight once it disconnects. The service is great as long as you never get locked out of your account.

I’m an IT admin and I’m floored. I came to set this satellite service up for a family who lives a rural, desert location and I expected it to be a slight improvement over their existing satellite internet provider who I CONSTANTLY heard complaints about but I couldn’t do anything (I’m not an ISP and the cable and phone companies won’t drop service here). They finally got into this Starlink program and now I want it! The transparency, simplicity, and the SERVICE are GREAT! This should be what the other ISP’s are copying because I want visibility to know when my home’s last network outage occurred and the duration. Instead of guessing network speeds, they provide the testing tools right instead the app. It’s great!

Since I am an IT Admin, I will say that I wish there were some MORE router configuration options available (like guest wireless, child safety tools, etc.) but NONE of that is a priority over the current tools that Starlink has provided here. Those are only things that could bog services and hardware down over time, so I’ll gladly take this setup and hope that they keep their foot on the pedal to become the next big ISP!

My family and I live in a very rural community that has almost zero wifi access. There is wifi available in this area but it is insanely expensive and only realistically can handle one device at a time and that even is a struggle.

We waited almost exactly a year without wifi or internet of any kind just because we were not willing to pay for a service that would not work. We bought Starlink probably about a week ago and it is absolutely amazing. We are currently running 8 devices and have not experienced any sort of issues with loading videos or even movies. Gaming and downloading games used to be unrealistic for us but with Starlink we are able to download several games in a day if we wanted. Honestly, we’ve lived in a decent sized city and the internet here is now better than what we were getting in the “city”.

For anyone looking for excellent wifi without any buffering or downloading issues, get Starlink. Seriously. Do not waste your time and money on anything else.