Stop & Shop 4+

I just want you to know that the Southington Stop & Shop has a lot of amazing people working there. They are kind and friendly and always helpful.
I have one recommendation to make about your app. Could you please make it so that you can auto download all of the coupons so that some people, like myself can just load them all rather than going through them one by one? It would be extremely helpful.
One more recommendation is on your pharmacy app which you just recently updated. I am very happy that the app is now working properly and without any issue, but there are some things that I think need updating. There needs to be a way to hide all older or completed prescriptions so that they are not within the active list of prescriptions. It can be slightly confusing when an older prescription comes up to the top as 'ready to be filled', but it's an older prescription or one that was completed.
These are my only two recommendations.

I wish I would of known the name of this amazing man I had like a dummy used the scratch ticket machine and I put my last $20 in it and I was getting my grandmother 2 $2 tickets and I didn’t see it said you can’t get change and the rest was going towards the groceries that I really needed and I was like omg what do I do so I ask the staff and the guy said we can’t do anything you have to buy scratch tickets with the money on it and I was literally in tears and I felt so stupid I said I really need this money I have to figure this out. He went and got a man who was in charge and I told him what happened and he said the same thing and again I was still trying to not look like a idiot and cry but it was my last money and he walked away and came back gave me the money and said get the scratch tickets and I said you don’t want them and he said no Merry Christmas and I was so overwhelmed I didn’t even get to say truly how grateful I was that this man did this and it was his own money out of his pocket. I never seen him again unfortunately and I promised if I won big I would come and give him a big amount lol I wish it went different I wish I didn’t break down but it was around Christmas I was broke after giving everyone what they wanted and I was barley scraping by.. And besides this the staff is very nice and the store is clean. Sorry for long story but I needed to let everyone know. 😁

You know how when you purchase several items online and they charge you? And then one of the items they send is the wrong item, or it arrives damaged, or it ends up being out of stock so they issue you a refund in the amount of that one item? Reasonable right? Yeah that’s not how Peapod works. So my guy was sick, and he usually takes me grocery shopping, so I decided to do peapod so we could stay home and he could rest. I made my selections, got a delivery time, and paid. Total charge $115 and change. Cool, cool, cool. Well a few items were out of stock and one arrived damaged so I reach out about a refund and check on my final bill, $77 even. Cool, cool, cool. Then I want to make a purchase, but it’s a significant amount and I think, we’ll after bills this week I have a little over $200 left, so this should be fine but let’s check in on the account to be sure. Ummmmm that doesn’t seem right, I barely have $100 in my account. I start looking at charges. Instead of keeping the original $115 and change, and issuing me a refund for $39 and change, Peapod kept the original charge and then charged me again for the new lower actual cost of my groceries. So now they have $193 and change of my money, and I have $77 worth of groceries. So I call, oh no worries the first charge will be refunded in 3-5 business days. Excuse me?!?! You just stole $115+ from me but it’s okay because I’ll get it back in 3-5 business days?!? How is that logical or legal!?!?!?