StorageTreasures Auction App 17+

566% increase in buyer premiums

I have bought several storage units from this site. I bought one today and found out they made changes to buyer premiums. I purchased a $10 locker and was charged another $10 for the buyer premium. A fee of $10 for a locker that would not have sold at all just like a couple others that just ended and nobody purchased. It used to be 15% of the sale price, now it is 18% or $10, WHICHEVER is HIGHER, unless you want to buy a subscription. A $10 fee for a $10 locker is crazy when it used to only cost $1.50! That is an increase of 566%! That is pure greed! Total rip off for people who are occasional buyers especially considering how terrible the photos have been lately and how many of the lockers have been ran through and do not match the photos when you go to pick them up. They will offer you a refund but when you waste your personal time, rent a truck and purchase gas to drive 20-30 miles to a locker, only to find out the employees done went through everything, or the locker was listed at the wrong location, it is EXTREMELY irritating! Not to mention many of the facilities take junk and trash from who knows where and will just throw it all on the ground of a unit and sell it as if it belonged to someone. It’s always the same locations that do it so you cannot tell me it is legit. These locations do not ever list normal looking units they will ALWAYS consist of a bunch of random junk and trash thrown on the ground.

Developer Response ,

Hello, thank you for using our site for storage auctions. We understand that with changes in the industry and marketplace requirements, this experience can be frustrating, especially when it involves your time, resources, and expectations. Your concerns about fees and the condition of the units are completely valid, and we appreciate you sharing them with us. We do our best to train sellers, but we recognize that some factors, like unit conditions, may fall outside of our control. However, we always review transactions when issues arise, so please don’t hesitate to reach out if something doesn't meet your expectations.

Regarding the fee changes, several emails were sent to communicate the updates. The adjustments are meant to protect both buyers and sellers while ensuring a fair and transparent process. That said, we understand how these changes can impact occasional buyers, and we’d love to hear your thoughts on how we can improve further.

If you'd like to connect at a time that works best for you, please contact us at support@storagetreasures.com, and we’ll work with you to address any concerns. Your satisfaction matters, and we’re committed to ensuring you have the best possible experience.

Warm regards,
The StorageTreasures Team

Let’s do better….

I’ve bought several storage units over the last year or so and my experiences overall have been pleasant. I will say that there is definitely some theft & deceit present at some of these storage facilities. Not to mention the atrocious photography by some of these employees with some type of flip phone. That has to improve. Maybe have a dedicated camera or recent model phone available as well as a brief seminar on auctions & photography for employees.
Also some of these fees are becoming excessive.
I’m a guy who gets an adrenaline rush when hunting for the sometimes hidden treasures in these lockers, so quality photos is a must.
Please look into making this the best experience possible for the consumer by paying attention to detail. Thank you.

Sign Up-Er Beware

Right off the bat when signing up for an account, you’re asked to verify your identity by providing photo verification of yourself & a form of gov’t issued ID, along with the “option” (lol) to give away your ssn. Then your asked identifying questions as a follow up. If you have questions regarding this process you’re directed to a small blog post containing info about something named “identiflo”… which after googling returns very few matching results.. 1, of which also appears to be the most recent, from 2022 by a company that doesn’t even promote their “identiflo” system on their current webpage, instead boasting about a different ID verification system….Absolutely zero info is given on what safeguards “Storage Treasures” has in place to safeguard the info we’re expected to just hand over to them no questions asked.. is the info destroyed immediately? Is it stored on a server? If so, what kind of encryption is used to protect that server? In today’s age, these are all some of the most basic things a company asking for this info should readily put forth… You can sit there and snicker “oh he’s overreacting… what’s he trying to hide? Hmmmmm?” … & the answer is simply .. nothing at all.. blindly follow the interwebs all you want… just know that to the online criminal underworld.. your photo id, payment info, & possibly even your ssn!!?? Is basically the same as a crackhead who finds himself locked in the evidence holding room inside an empty police precinct…