StubHub is running a major scam and I hope they are being investigated. They “guarantee” your ticket purchase to get you to buy, but then do NOT fulfill their agreement. They lied to me multiple times to try to get out of their “guarantee.”I bought Taylor Swift tickets and they were not delivered. When I called customer service multiple times, they put me off until the date of the concert saying they were finding replacement tickets. The tickets they offered me were all significantly worse than the ones I purchased and they claimed they couldn’t offer me similar or better tickets because they wouldn’t be available right away. They talked me into accepting worse tickets with a tiny StubHub voucher as a last resort (because I already traveled to another city for the concert) and said the tickets would arrive immediately. They said I should accept the tickets and then contest the transaction on the back end. They claimed they put in a claim for a partial refund based on my terrible experience. When I called back for a status the next week, they told me my refund was being processed and asked me to provide a debit card for the money to go to. I called back a few days later (because I had received nothing) and was told they would not provide a partial refund and would not allow me to speak with anyone who could consider my request. There was no option provided to have my complaint elevated and no explanation for why their reps lied to me on multiple occasions.

I have only purchased from here 2 times and both times they completely failed me miserably! I bought an over priced parking ticket that was completely useless with terrible instructions that did not work that was $50 and when looking around the empty parking lot it was only $6. I called for a refund and the lady hung up on me. So, I let it go since I was at the kings game and wasn’t gonna let that ruin my day. Now, for the second time.. I just bought my fiancé and her family tickets to the NFL Munich game since they live near and when they arrived they were told it was a double ticket and they have been used already.. that they won’t be able to get in since the tickets are completely sold out. After calling stubhub they stated sometimes you just need to show the ticket box and they should give you tickets after completely explaining to them that it’s sold out and they tried to enter and buying other tickets. After literally mentioning this they apologized that they do not have alternate seats. Like bro did I not just mention to you that the game is sold out? Stubhub How do you guys mess up that bad? But don’t worry I’ll be expecting my full refund in 5-6 business days. Got my eyes on my account everyday until then! You guys made me look terrible to my fiancé and her family by giving them scam tickets that they were so excited for! I will NEVER be using your services again. You guys are the worst and need to be ashamed of yourselves! ZERO STARS!

I had the worst experience ever! I bought my ticket 3 months before the concert to be ready and have my ticket. After I bought the ticket it said it was going to be ready the day of the event and got my anxious all the 3 months because I didn’t had the ticket on my hand. The day of the concert came and it was already 10 am and didn’t had my ticket. I chatted with the customer service several times to get my ticket but at the end I couldn’t get the original ticket I paid for. Customer service was available thank God and they responded fast. I was already in the theater when they gave me the option to replace my original ticket with a new one. The new ticket was cheaper (when I was looking for the best ticket, I saw the price) than the one I bought since it was more far away :c but at the end I had the option that replace it or get my money back. I felt really sad at the beginning looking all the people laughing and enjoying while they were in line and I couldn’t do the same because I wasn’t sure if I was going to be able to enter to the concert. I do not recommend to buy your tickets here people! Customer service was great but if you are buying your ticket for an event you always dreamed to attend don’t risk it! I had physical effects (I suffer of anxiety) too, due to the lack of responsibility. I still think if I had had my original ticket I could of see the singers really close like I wanted my whole life. DON'T BUY FROM HERE!!!

First, search through reddit and see the number of people complaining about StubHub not delivering and keeping their money - I wish I had done my homework before using this. I bought tickets via the app. The app told me tickets were ready to download. They weren’t. In fact, it was never possible to receive tickets, because I signed up with an Apple ID. Anyone who uses this knows that that they generate an email that only the company (StubHub) can send messages to. They claimed the tickets were downloadable, but in reality the seller had to send them directly to my email, something I finally heard after multiple conversations with support. But that meant getting the tickets I purchased would never happen because I had an apple ID. This is a flaw that they never told me about or acknowledged. Between the app, their emails and the support people, it’s like this company has multiple personalities and no one is in sync or they are simply corrupt. Depending on what support person I talked to, the tickets were either on the way, or I already had them and just needed to check my inbox one more time. These clowns charge a 30% markup and will do anything, anything to keep it no matter how bad they screw up. They never delivered any tickets, have held my payment for months, and apparently it will take at least a month to get a refund back - if they decide to give me one.