Summer Moon 4+

**updated** apparently ChowNow has officially removed all SummerMoon locations so I was forced to return to the new app. However, they have made significant and noticeable improvements. Most importantly they changed the service fee back to $.50- THANK YOU. Other changes I noticed was in the ordering process. I think I used Apple pay today and didn’t even realize it (maybe it was my saved CC haha) but I remember the last time I used the app how clunky checking out was. This was reminiscent of the old SM app. Thanks for listening, guys.

Original post on 1-star review: I, like previous reviewer, made the mistake of deleting the old app. Now one of my locations nearby (Avery ranch) no longer shows up for order ahead. I called and they said to order it on the old app’s platform website - now today, a few weeks later, I can’t remember the old platform name and I guess I’m going without my SM today. Also no Apple Pay which is annoying as well. Made it a lot more difficult in more ways than one.

Thank you for taking the time to share your experience with us! We are actively adding more locations to our app- stay tuned! Please email hello@summermoon.com for more details!

I made the mistake of deleting the old app as soon as the new one was available - I'm now unable to pay with ApplePay and don't even have access to my go-to drink (Cinnamoon). One of the baristas suggested I order a different drink and then request Cinnamoon in the notes... however there is no option to leave any notes when ordering. App is definitely less user friendly and needs many updates.

Thank you for taking the time to leave your feedback! Our Cinnamoon is a limited time offering that if the store has the ingredients, they will gladly make in store. However, due to it being a limited time drink, it is not always listed on our app! Our team is actively working on adding Apple Pay to our app- stay tuned!

This is definitely not an upgraded app. Can’t even use Apple Pay and it’s 2022. Not sure who made the decision but they definitely took you backwards in technology. I guess that’s why you need to charge a service fee. To pay to have Apple Pay again. Lol.. The service fee is really a joke. You’re literally the only app that charged clients to use it. Also you don’t build an app to pass along a “service fee” because it’s for the technology… you literally have a budget on improves and creating new features. Don’t try to scam clients by claiming it’s for the technology. You literally make profit on all your drink orders. Guess the next app update is going to say we now offer Apple Pay. Must be a fast follow on the road map.

Thank you for taking the time to leave us your feedback! Similar to our old app, the service fee is the fee our app charges to help cover costs including technology fees, credit card fees, support, development, and much more. Our team is actively working to add Apple Pay to our app- stay tuned! We hope that is helpful!