Torchy's 4+

Overall it’s a good app but I think it could be a bit more user friendly with larger UI for making a selections when customizing your tacos. Also a way to add additional topping that may not already come on the tacos or a way to specify those additions in something like a notes section.

I used the app and ordered at 6:35. It said it would be ready at 7:30, with no option to make it earlier. I show up at the (half empty) restaurant at 7:15, and the cashier tells the person in line ahead of me that the food they just ordered would be ready in “10-15 minutes”. She tells me “My order is still in the kitchen, and probably hasn’t been started since it’s scheduled for 7:30”. I asked if I’d called in, would it have been faster? They said in that case, the kitchen would get/start it as soon as they could, so probably 10-20 minutes after I called (a half hour sooner).

So… if you want to schedule getting your food for a particular time, an hour or more in advance, then fine, use the app. If you want your food ASAP, then AVOID THIS APP!

Very frustrating, but a learning experience.

I’m a huge Torchy’s fan and finally they have an app!! I’m not fond of ever ordering online thru my mobile browser so I end up ordering thru my desktop or just call the store. This first experience was super smooth and simple since I already had an account. Such a breeze to also modify ingredients, which I love because I’m THAT person who always tricks up their tacos!!