Velvet Taco

Name: Velvet Taco
Rating: 4.9 (23817 reviews)
Author: Velvet Taco

Food & Drink

Free · Designed for iPad

24K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Velvet Taco
Language

EN
English
Size

112.8
MB

Welcome to The Velvet Room! The Velvet Room™ loyalty program is all about making your life easier while earning free stuff just for eating tacos. You’ll earn points with every purchase and get rewarded with free tacos, swag, and experiences. App Features Include: 1. EXCLUSIVE REWARDS & OFFERS: Unlock a world of exclusive rewards and offers that are only available through our app. 2. EFFORTLESS MOBILE ORDERING & PAYMENT: Skip the lines and order ahead with just a few taps. Choose your preferred dining method - whether it's dine-in, take-out, or delivery. 3. EARN REWARDS: Make every taco count, download the Velvet Taco app and start earning points on every purchase and redeem them in our Rewards Marketplace. 4. QUICK REORDER OF YOUR FAVORITES: Have a go-to order? Easily access your previous orders and quickly reorder your favorites. 5. GIVE SHOUT OUTS & FEEDBACK: Share your thoughts and experiences with us. Rate your recent orders with a simple tap and give us valuable feedback to help us improve. Terms and conditions apply. A little bit about us…Velvet Taco is set out to elevate the taco through globally inspired recipes and the freshest ingredients. Visit us to find a sampling of international tastes and inventive combinations, delivering flavors that are as memorable as they are delicious. And never forget about the Weekly Taco Feature (a.k.a. the WTF) where we introduce a new taco each week. To get to know us better, visit www.velvettaco.com and follow us on Facebook and Instagram.

Ratings & Reviews

4.9

out of 5

24K Ratings

app automatically adds tips
02/19/2023

Mastertick
The app automatically adds a 20% tip then conveniently hides it at the bottom of the page with no indication that it’s even been applied to your order. Don’t bother with the arrogant “sounds like you didn’t scroll all the way down” response either. It’s 100% misleading, not to mention bad UX to have the place order button appear before it shows your subtotal.Update: they adjusted the tip section to be more upfront. Thank you for listening to feedback! Updated review to 5 stars

Developer Response
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.
app automatically adds tips
02/19/2023

Mastertick

The app automatically adds a 20% tip then conveniently hides it at the bottom of the page with no indication that it’s even been applied to your order. Don’t bother with the arrogant “sounds like you didn’t scroll all the way down” response either. It’s 100% misleading, not to mention bad UX to have the place order button appear before it shows your subtotal.Update: they adjusted the tip section to be more upfront. Thank you for listening to feedback! Updated review to 5 stars
Developer Response 01/19/2023
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.
Smooth & seamless UX took me by surprise!
06/10/2020

UnicornRevival
It’s worth noting for this reviews sake, that I’m a web developer & UI/UX designer of 11 years. SO- first off, the menu could use some work— more info and *larger pictures* pls! Here’s why I’m reviewing— ya know how nearly every app has the same rompey annoying steps you have to take to “register for an account”? You’re usually required to do so before being granted access to do that one thing you downloaded the app to do in the first place, which is especially irritating when your goal is FOOD. Velvet Taco friggen GETS IT! The way the steps of ordering and registration are structured is seamless— order first, and then it walks you through a brisk input of a password. It’s so seamless that I didn’t even notice I had already finished the otherwise usually daunting task of inputting all of my info + CC. It wasn’t until I was prompted to create a password that I realized what had just happened!I know this is probably a stupid review to most of you, but as a web professional, I’ve never experienced an app that’s created such ease in the account registration process, as Velvet Taco just did.
Smooth & seamless UX took me by surprise!
06/10/2020

UnicornRevival

It’s worth noting for this reviews sake, that I’m a web developer & UI/UX designer of 11 years. SO- first off, the menu could use some work— more info and *larger pictures* pls! Here’s why I’m reviewing— ya know how nearly every app has the same rompey annoying steps you have to take to “register for an account”? You’re usually required to do so before being granted access to do that one thing you downloaded the app to do in the first place, which is especially irritating when your goal is FOOD. Velvet Taco friggen GETS IT! The way the steps of ordering and registration are structured is seamless— order first, and then it walks you through a brisk input of a password. It’s so seamless that I didn’t even notice I had already finished the otherwise usually daunting task of inputting all of my info + CC. It wasn’t until I was prompted to create a password that I realized what had just happened!I know this is probably a stupid review to most of you, but as a web professional, I’ve never experienced an app that’s created such ease in the account registration process, as Velvet Taco just did.
Don’t use for deliveries!
02/27/2023

Spencer Kaiser
I used to use this app weekly to order but something changed recently and now they no longer offer any means of contacting the courier service. I recently ordered and after 40 minutes the status didn’t change and the only contact info I was provided was the restaurant, which had no idea what the deal was. The delivery time the app showed was 10 minutes in the past so I ended up just driving to the store to pick it up myself and then never received a partial refund for the order. I later contacted Velvet Taco directly using their contact us form and never heard back… super disappointing. Save yourself the trouble and use another delivery app!!!Edit: I sent an email per the dev’s request and was promptly told to submit feedback through the “Contact Us Form”… ya know… the one I was ignored from. Don’t support this company, they clearly do not care.

Developer Response
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.
Don’t use for deliveries!
02/27/2023

Spencer Kaiser

I used to use this app weekly to order but something changed recently and now they no longer offer any means of contacting the courier service. I recently ordered and after 40 minutes the status didn’t change and the only contact info I was provided was the restaurant, which had no idea what the deal was. The delivery time the app showed was 10 minutes in the past so I ended up just driving to the store to pick it up myself and then never received a partial refund for the order. I later contacted Velvet Taco directly using their contact us form and never heard back… super disappointing. Save yourself the trouble and use another delivery app!!!Edit: I sent an email per the dev’s request and was promptly told to submit feedback through the “Contact Us Form”… ya know… the one I was ignored from. Don’t support this company, they clearly do not care.
Developer Response 02/23/2023
Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We have heard your feedback and are working on a solution. Can you please reach out to us directly at velvettaco@thanx.com? We would love to help you resolve any issues you may have experienced.
Good for ordering pickup, delivery option needs work
12/27/2022

MMD2014
I tried ordering delivery at work today, got my order confirmation immediately with an arrival time of 1:26. I waited outside from 1:20-1:40, no communication that the food was on its way or anything, then saw my order status change to “delivered” but I had no food. The girl I spoke to at the restaurant was very sweet and tried to help, stating the food had been picked up by a driver and on her end the delivery time had been updated to 1:40. She made multiple attempts to reach the driver with no answer. She refunded my order and gave me the number for the delivery driver. Again, no answer. I’ll be sticking with UberEats from now on and only use this app if I’m ordering pickup.

Developer Response
Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at velvettaco@thanx.com?
Good for ordering pickup, delivery option needs work
12/27/2022

MMD2014

I tried ordering delivery at work today, got my order confirmation immediately with an arrival time of 1:26. I waited outside from 1:20-1:40, no communication that the food was on its way or anything, then saw my order status change to “delivered” but I had no food. The girl I spoke to at the restaurant was very sweet and tried to help, stating the food had been picked up by a driver and on her end the delivery time had been updated to 1:40. She made multiple attempts to reach the driver with no answer. She refunded my order and gave me the number for the delivery driver. Again, no answer. I’ll be sticking with UberEats from now on and only use this app if I’m ordering pickup.
Developer Response 01/15/2023
Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at velvettaco@thanx.com?

We update the app regularly to make it shinier! Keep it updated to take advantage of the latest features and improvements. - This version contains small bug fixes and performance improvements. • Like the app? Leave us a good rating! • Questions? Email us at support@thanx.com

Version 47.10.0

Jan 13

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The following data may be used to track you across apps and websites owned by other companies:
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The following data may be collected and linked to your identity:
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Velvet Taco

Food & Drink

Ratings & Reviews

What’s New

Version 47.10.0

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

Supports

Wallet

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