Sunnova 17+

Good App Generally - Real-time Info Lacking

Generally a good app with an intuitive layout, but it does t show real-time production info most times.

The website does provide such info, but the app for some reason doesn’t.

Otherwise all good!

Support is lacking

Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.

This app has no reason to exist

I’m a software engineer myself. My review is subjective as an engineer, not as a user.
What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months?
The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes.
So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.

Developer Response ,

Thank you for your feedback. We're sorry to hear you had an issue with our app. We are constantly making updates in order to improve your experience. Please reach out to our customer care team at 866-786-6682 or customerservice@sunnova.com with any additional suggestions or concerns.