Surfshark VPN: 프리미엄 VPN 경‪험‬ 4+

After trying a few VPN services I chose to go with Surfshark because it works mostly well and cost is very reasonable, especially if you have multiple devices. I have ran into a couple of issues, some which just involve turning the VPN off, others that seem to be developer bugs. As for the bugs - 1) my desktop has a lot of trouble connecting to the nearest/fastest server, which can take a good 10 minutes after booting up; but after it connects it works well. It’s weird because my mobile devices and laptop connect super quickly. 2) it can kill your phone/tablet battery quickly - if an app needs to remain running in the background (which is the case with some trackers, ie., COVID trackers that your school/employer may require), it may be unable to send/receive data while VPN is on, which leads to the battery draining within 4 hours or less. Which leads to improvements that would be awesome - like allowing some apps to be exempt from VPN, since some retail, banking, and even game apps don’t work while VPN is running. I don’t know if iOS would allow for app exceptions, so maybe just having the ability to turn VPN off for x-hours or minutes might be nice, vs having to remember to turn it back on. Anyways, no major issues and Surfshark works mostly well!!

Hi! Thank you for your review. I greatly appreciate the feedback you've left us! Our development team will consider your suggestions and hopefully implement them in the future! As for the issue with your desktop having a lot of troubles connecting to the nearest or the fastest server, could you please email me at miles@surfshark.com so that I could take a further look at it and help you resolve it as soon as possible? Thanks!
Miles.

Surfshark is hands down the best VPN I have used. And I have used quite a bit. Hola, Betternet, Hotspot Shield, ExpressVPN, you name it. Not one of them comes close to Surfshark! The servers are speedy. Your privacy is real. I looked up my IP several times and I am most definitely in the country I selected.

And privacy is what you really want these days. And Surfshark gives you that. Customer service? Are you kidding me? They answer immediately in chat and are extremely helpful? I don’t think I have ever had this much help from a VPN company. When I asked questions in chat over at ExpressVPN all they wanted to do was sell me an extremely expensive subscription. Surfshark takes the time to help you, guide you through the process, even if you know next to nothing about WiFi, VPN’s or are not really tech savvy.

Hands down, Surfshark is the best VPN I have ever used. I stated as much above and I will stand by it. And it really is very affordable. It works every single day, every single time you connect. And they are constantly making it better and updating the app. If you have an issue, which has been rare for me, they are on top of it. Very helpful. Very friendly. Very knowledgeable. I will definitively continue being a subscriber.

Hello! Unfortunately, you would only be able to access mentioned streaming service while using desktop devices only. Our tech-team is indeed looking for a solution regarding this matter and hopefully the matter will be resolved soon.

****Update: Surfshark has requested I contact customer support. The first I’ve heard from them is after this review. I have sent several Bug Reports and submitted identifiable feed back several times, as well, with no response. The problem is, when the issues occur, I am then unable to access the web, due to the issue.****

Surfshark works when I’m at home or on a friends network. It works on cellular for the most part. I often have to click on fastest connection as mine slows. But, when in an airport, a restaurant, work, or public wifi with an anchor page, Surfshark is almost useless. The difficulties connecting to public wifi with anchor pages is beyond infuriating. Sometimes it will connect with little issue or immediately. Most times it takes 3-5 minutes. Those are usually the times when I have only 5-10 minutes to be on the web and I waste half of it trying to get Surfshark to connect. Then there are the occasional times like today. It took an hour and 15 minutes of waiting while it tried to connect. Waiting while it tried to connect after a VPN configuration reset. Rinse and repeat. Waiting more after configuration reset and iPad restart. Waiting after app uninstall and install. Then, waiting after uninstall, restart, and install. Finally, after one more uninstall, restart and install, it connects. Please fix this! Please! Pretty please!

Hello! We are sorry to hear that you have encountered issues with Surfshark. Could you please contact our customer success team at support@surfshark.com or via live chat on our website so that we could look into your issues further? We will do our best in order to provide solutions to them!