Sutro 4+

Crashes every time you try to set up or manage notifications

Notifications simply don’t work - you can’t set them up, or set the type and timing of notifications because the app crashes before you can do anything on that screen. I’m using iOS 14.6, family download the app and tried - they got the same problem with app crashing. Doesn’t sound like a big deal at first but is really frustrating, because without notifications I have to remember to open the app to check water quality every day - and this product was meant to solve the problem of me needing to *remember* to check water quality daily!

Developer Response ,

Mick1987 - have you tried the app recently? We've fixed a bunch of our notifications issues, and hopefully this shouldn't be an issue. If it is, just let us know - and we'll add it to the bug report.

Great product!

I purchased his product after comparison of a number of smart pool water monitoring systems, and decided to go with this one based on ease-of-use and the fact that it uses actual reagents for measuring various chemistry parameters. The device was a little complicated to set up the Wi-Fi connection, although this turned out to be an issue with my own iPhone as opposed to the Sutro app. However, customer service was extremely helpful and very attentive to my issues and got the problem sorted out very quickly. The device has worked perfectly since placing it in my pool, and I have found that the Wi-Fi hotspot within the charging station is quite powerful. I would highly recommend this device as it has proved quite accurate as compared to conventional water chemistry test kits. My only issue was that the testing vessel which floats in your pool was coming into contact with my automatic pool cover and I will be addressing that shortly by attaching the canister to the sidewall of the pool. Overall, I don’t think that anyone would be disappointed with this device and I highly recommend!

Nothing works after update to 1.79

After my app updated to 1.79, everything has stopped working correctly. The app showed a notification that the hub was disconnected, and I followed the steps to reconnect it multiple times with no luck. When I get to the point to connect to wifi, either the network doesn’t show up or the ‘Change WiFi’ page just shows up blank and the app freezes. For now, my hub and monitor are completely unusable since it’s also telling me calibration is needed after already going thru the process, getting all 3 green checks, and then a message saying calibration failed. I’ve tried deleting and reinstalling the app. I’ve tried leaving the hub and monitor unpowered overnight. Ive verified 5 ghz disabled on network. I’ve reset our modem/router. No luck.

I’ll also add I tried to use the new support feature of 1.79 and even that didn’t work. Fortunately, I had the Sutro support email saved, but have not heard back yet.