Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
In version 2.2 of the Swapfiets app we added a few important improvements. Up until now it was possible to plan an appointment for one bike. Now you can see all the bikes that you have and plan for each bike separately. We also improved the way you can plan on a location of your choice. Some addresses could not be found before, this should now be fixed.
So a major improvement with updates like:
- Support multiple bikes so you can plan for every bike you have;
- A better way of planning on location (support manual input);
- A better connection with our FAQ in all languages;
- Bugfix for the issue that provided remarks;
- Other minor bugfixes and improvements;
Ratings and ReviewsSee All
The bike is great, but once something goes wrong, forget it. customer service is a disaster.
I lost my key, a very small and simple matter to fix - give me a new key. Instead, they gave me incorrect information, told me they had sent me the key (they hadn’t) and finally, after almost a month of ignoring me, they told me to come pick up a new key at the store. However, by that time, the bike was stolen. I reported it and asked what to do, and again, they ignored me, and are still ignoring me. I talked to a representative, he told me they didn’t receive me email, and that they would get back to me by week’s end. That was 3 weeks ago. If this was my own bike, I had simply had a spare key, and all this pain would have been avoided. They are still charging me money for 2 months for a bike I don’t have. I’ve never experienced anything like this. All I wanted was a care-free bike, and now I’m in the middle of a Kafkaesque nightmare. Please, anyone reading it - stay away from SwapFiets.
The only easy thing about the company
Going in and talking to these people has been hard, but the app was insanely easy to use and seeming knew what I wanted to do. Very well designed.
These guys are a bunch of criminals at this point. I’ve written and called them 15 times via WhatsApp, email, their support line, and they will not cancel my account. They refuse to cancel my account, and keep sending me bills. If I don’t pay, they send to collections. You guys are a bad recurring nightmare all for a crappy bike whose tire popped within a week.
With Family Sharing set up, up to six family members can use this app.