Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
In this release, the ability to view and download your invoices and contracts is added. Additionally, the app is now accessible to new members who do not yet have their Swapfiets product in their possession and members who want to re-register.
Ratings and Reviews
The only easy thing about the company
Going in and talking to these people has been hard, but the app was insanely easy to use and seeming knew what I wanted to do. Very well designed.
The bike is great, but once something goes wrong, forget it. customer service is a disaster.
I lost my key, a very small and simple matter to fix - give me a new key. Instead, they gave me incorrect information, told me they had sent me the key (they hadn’t) and finally, after almost a month of ignoring me, they told me to come pick up a new key at the store. However, by that time, the bike was stolen. I reported it and asked what to do, and again, they ignored me, and are still ignoring me. I talked to a representative, he told me they didn’t receive me email, and that they would get back to me by week’s end. That was 3 weeks ago. If this was my own bike, I had simply had a spare key, and all this pain would have been avoided. They are still charging me money for 2 months for a bike I don’t have. I’ve never experienced anything like this. All I wanted was a care-free bike, and now I’m in the middle of a Kafkaesque nightmare. Please, anyone reading it - stay away from SwapFiets.
Reduced service, trying to get help is also a joke
There were a few unpleasant surprises while signing up for swap. I mostly let them slide, but now they are no longer servicing where I live, meaning I have to transport a non working bicycle several kilometers. Disgusting. The selling points of swap which were convenience and support, which are quickly disappearing.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Swapfiets B.V.
- 45.2 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, Catalan, Danish, Dutch, French, German, Italian, Spanish
- Age Rating
- © 2020 Swapfiets B.V.
With Family Sharing set up, up to six family members can use this app.