Swapfiets 4+
Always a working bike
Swapfiets
-
- Free
iPhone Screenshots
Description
Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
What’s New
Version 4.0.13
This release we have updated the way you can change the address where you want to meet during your appointment.
Furthermore some UI improvements:
- Fix on the login/signup screen
- Update on the issue selection screen for getting help with your bike
Ratings and Reviews
The only easy thing about the company
Going in and talking to these people has been hard, but the app was insanely easy to use and seeming knew what I wanted to do. Very well designed.
Stay away!!!
The bike is great, but once something goes wrong, forget it. customer service is a disaster.
I lost my key, a very small and simple matter to fix - give me a new key. Instead, they gave me incorrect information, told me they had sent me the key (they hadn’t) and finally, after almost a month of ignoring me, they told me to come pick up a new key at the store. However, by that time, the bike was stolen. I reported it and asked what to do, and again, they ignored me, and are still ignoring me. I talked to a representative, he told me they didn’t receive me email, and that they would get back to me by week’s end. That was 3 weeks ago. If this was my own bike, I had simply had a spare key, and all this pain would have been avoided. They are still charging me money for 2 months for a bike I don’t have. I’ve never experienced anything like this. All I wanted was a care-free bike, and now I’m in the middle of a Kafkaesque nightmare. Please, anyone reading it - stay away from SwapFiets.
Redirects to website for most things
Not sure why they even bother to have an app. Everything I do just redirects me to the website. Customer service relies on emails mostly. Their WhatsApp chat option is just an automatic message saying to email them. Definitely schedule an appointment at a store as there’s little clarity on when a bike delivery will be made.
Developer Response ,
Hi Mirgim, thank you for your feedback!. The main function of the app is to plan your own appointments. You can only use the full app after you've received your bike an the subscription is active.
Our customer service is available on the phone and WhatsApp at +3189911600. Please don't hesitate to reach out if you have any more questions or concerns.
Kind regards,
Lotte
App Privacy
The developer, Swapfiets, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Swapfiets B.V.
- Size
- 79.8 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Danish, Dutch, French, German, Spanish
- Age Rating
- 4+
- Copyright
- © 2023 Swapfiets B.V.
- Price
- Free