Swoop Towing 4+

SwoopMe, Inc

    • 3.6 • 68 Ratings
    • Free

Screenshots

Description

Get more jobs with the Swoop Towing App! Receive, dispatch, and run jobs more efficiently than ever before. Get all the info you need exactly when you need it and provide an amazing customer experience.

For Dispatchers:
* Accept jobs from Swoop, Agero, and more
* Get notifications for new jobs
* View truck locations on a map
* Assign jobs to drivers
* Track and update job statuses
* Create cash calls and account jobs
* View and Edit Invoices
* Access help/quick contacts

For Drivers:
* Receive new jobs with all the key information
* Get notifications for new jobs, and when job details change
* Navigate to your pickup and drop off locations
* Add photos and signatures
* Access help/quick contacts

And much more!

What’s New

Version 3.68.4

General bug fixes and improvements

Ratings and Reviews

3.6 out of 5
68 Ratings

68 Ratings

DaNy714512 ,

Swoop app

Calls do disappear but it’s because customers cancel. Aside from that I think a weather delay alert would be nice even though as a towing operator you should always use your best judgement to tow safely in bad weather. GPS can’t be trusted either, at times it’s not accurate with addresses so it’s good to develop your own navigation skills to save yourself time and unnecessary miles. Any time there’s issues e-mail the tech support team. They are great at responding but do be patient as they are dealing with a staff shortage as well. Thank you Swoop. Now if better pay was available for the more dangerous and heavy loads, on the sides of highways etc. Work in progress I suppose

Developer Response ,

Hey there, we're sorry that you've been hitting these issues. It sounds like you’re having a frustrating experience and we’d like to talk to you about it. Please send us an email at feedback@joinswoop.com so we can discuss how to make it better. You can also contact us at the following:

phone: 866-219-8136
site: https://info.agero.com/network

pollisack ,

Bad

Way too many bugs now and it’s killing our business. Crashes on vin scanner, crashes on customer signature, doesn’t send text message tracking link to customer if you dispatch from the app, crashes when you go to take a picture, now it’s randomly crashing just when opening the app, very slow to load back up after refreshing the app or uninstalling, won’t give you any suggestions when you go to type in the vehicle information(used to do that before the update), very bad technical support and haven’t yielded any results after reporting the issues multiple times and being assured they’re “releasing a fix to it at the end of the week(last week).” Been with them for over a year, everything was fine before the most recent update, but now I’m starting to want to change to a different software. We’re literally miserable right now. iPhone 7 Plus.

Developer Response ,

Thanks for your feedback! We're always looking to improve. Would you be willing to reach out to our Support team with additional details about the issues you are running into: support@joinswoop.com

KickerRick ,

So close to perfect

UPDATE:
With the recent release it’s finally alerting me to calls on my iPhone. It’s truly a mobile dispatch dream. I even saw a request for a quote arrive and was able to dispatch it from the restroom.
Now if it could only answer phones when I’m in there...
Well as a dispatcher it's intuitive and easy to use. We've only been using it for a day for motor clubs and police storage and it's gone fairly smoothly. Supposedly our answering service has it and will be sending us calls after hours, but we haven't gotten that hooked up yet. It needs a module for lien sales, but we'll have to use a separate program for that for the time being.
As a driver, the app for me gives no notifications of any kind when a call comes in. No banner, alert, nothing. It's enabled in iOS settings in two different places. Nothing. Don't know if this is a bug on their end, my end, an oversight, or what. I do love the VIN scanner though.
Great job so far.
Extra star for developer response.
We also need a more direct way to print an invoice on releasing a vehicle.

Developer Response ,

Hi there - Thanks for your review and feedback! We're glad to have you onboard. We totally hear you about lien sales, and driver notifications. Those are both features that are on our roadmap to build soon. For the time being, drivers can receive phone call and text message notifications when they receive a new job. As long as your driver has an accurate phone number in the Swoop system they will receive those alerts. If you need any additional support getting started feel free to email us at support@joinswoop.com!

App Privacy

The developer, SwoopMe, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

You Might Also Like

Business
Business
Business
Productivity
Business
Business