SyncroMSP 4+

I really like the Synchro desktop/browser admin tools. I like the features and price of the product. I don’t think it is the easiest to deal with and implementing the agent is difficult at times but for the price and unlimited devices and the support is really good.

However, this app, on the other hand, really needs improvement. I have issues of the same device being listed multiple times. Remote access not working. It doesn’t really work for remote support which I’m a little saddened about.

Syncro is an awesome tool. But their UI and UX needs a polish on both desktop and mobile. The mobile app is barely usable. It’s ok enough to glance at an alert, however, it will be such a horrible experience you’ll never use the app again. I only use it for chat push notifications. The app hasn’t been update in 6 months and the devs openly say to use the web app instead. This is nothing more than a check mark on the marketing sheet. It’s a shame because Syncro is an awesome tool and the mobile app could be really useful.

I really like the current iOS app, but it does need more functionality. Each and every feature that exists online should have a home here on iPhone and iPad.

A couple of years ago, I came across a revolutionary medical EHR. It, to me, was a diamond in the rough. I loved it. AND...it was built entirely for mobile devices, meaning every feature online was present on mobile devices.

I use that instance as a prime example of plenty of outdated software in an industry so over due for an upgrade. The RMM and PSA industry need it too. So... IN COMES SYNCRO! WOO HOO!

Let’s get remote features, all documentation features, and more! You folks would be instantly ahead of the game if you did that before all of the other RMMs like Kaseya. Currently, Kaseya IS developing an app for iOS that does these things. I know because they told me that to keep me onboard when leaving. 🤯🤣

I’m on the Syncro 🚂!