T-Mobile Safe & Found Ratings and Reviews

All around bad!

I have had every locator app sprint has had and this one by far has to be the worst one. Only accurate location given is me when I’m looking for my son. Every time I go to locate him it defaults to a location he hasn’t been in 4 months, hit locate now and always states can not be located. Have to go out of app then back in and try and hit just the map to find him and then it’s a 50/50 chance I will get a location anywhere near him. I have even had him with me with phone on fully charged, location on, and it stills tells me he can not be located. Going to delete app!!

Developer Response ,

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Safe&Found@sprint.com.

Waste of Money

I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.

Same price but 1 major feature removed

I was super interested in this app when it was explained to me at the sprint store. Especially because this is my child’s first cell phone and I wanted to take precautions that they are using it appropriately. So the parental controls of website, app, and phone restrictions were perfect. Until 1 month after having the app the feature of phone/text restrictions were removed from the app but the website and sprint still used that as a selling feature of the app. Please restore that feature!!! It was such a great part of the app, to have the ability to restrict phone numbers ( ie political robo calls or 800 numbers) from calling by 10 year old child’s phone . Please update and include that back into the app!!!

Developer Response ,

We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at Safe&Found@sprint.com? We'll get you up and running.

Only as good as your network coverage

This is an update to my previous review. Today is April 4th. The last time this app tracked my daughters location was March 28. As I stated this app is useless if your network is weak. I am going to delete this as it is basically useless and not worth the additional charge.

This app has so much potential. It should be a service provided free for sprint users. My monthly bill is already insane. Back to my review, I get notifications 30 minutes after the fact and this is due to the poor network coverage. I only get 2-3 bars on a good day in my neighborhood. You need to fix that ASAP. Imagine if my kid doesn’t make it home and I am not notified after 1 hour. If I can’t get my moneys worth than I will be moving on and singing like Taylor Swift we are never ever ever getting back together.

Developer Response ,

Hi, thank you for sharing your experience. Please make sure to turn your Wi-Fi on as this will greatly improve the location accuracy. If this does not work for you, please contact our support team at Safe&Found@sprint.com for help.

Disconnects every week

So I like the accuracy of the app when it’s time to track my son’s phone, however when I was being sold the app the lady told me “you don’t have to download the app just add your relative and you’ll be able to locate the phone” and I did it and it was impossible to locate it without downloading the app in his phone. Then every 3 days he gets notifications “safe and found has been using your location” and my son changed that option to “while using the app” so what’s the purpose to have this on his phone if he still disconnects the location permit and I have to start the process all over again. I add that he’s as “child” in my app so why can he make this changes. Just very frustrated with that.

Developer Response ,

Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to Safe&Found@sprint.com.

Worthless

This app is worthless. Being an iOS user I am unable to control anything. I also pay for 3 phones why do I have to pay to know my child is safe!!!!? This service is offered FREE by other providers. I can already do what most of your so called
“ features “ are with an iOS phone. People want to be able to set limits for kids during school hours or bedtime hours and not manually but as a schedule you can set and forget. Life is far to busy to have to keep doing it manually. Also, the child can go in and do whatever they want to the app and change settings, turn off their location etc. This app is a complete waste and I am glad I’m only on day 2 of it being free for first month because I will be canceling it today. Make something useful and FREE! Protecting our children from predators and harm should not cost money!!!

Developer Response ,

Since your review we've made several improvements to our app and would like you to give it another try. Please consider reviewing the latest version of the app and increasing your rating.

Much better than previous app, BUT...

This is app is great and has an updated look. However, it fails because you have to have the account holder enter passwords to change notification settings (within the app) to stop it from telling me every time I get to one of the safe areas for example. Additionally, the app does not do remote parental controls well. The app will block all or none on many of the controls, it is much better to just set up the parental controls on the device itself. Also, the app can have its parental control certificate deleted (in addition to uninstalling the app) to effectively remove any parental controls set.

Developer Response ,

Hi, Surge479. Thank you for your feedback. We have an update on the way so please stay tuned. In the meantime, please contact us at sprint.android.market@gmail.com for help resolving any issues you may be experiencing. We look forward to assisting you.

sad/ disappointed teenager

I’d like to say I hate this app and it’s an invasion of privacy Also I already have strict parents as it is and this just makes my life more hell I get no freedom and now my parents have my location and see what I’m doing on my phone I’d like to have everyone rate this app terribly because it ruins young teenage lives I will never be able to be happy as a teenager I never get to leave the house all I do is stay in my room and thanks to this app you’ve guys made it where I most definitely can not leave the house under no circumstances or have a social life without getting my phone locked I will say I do suffer from bad depression and I can already see this is gonna make it even worst please get this app taken down I just wanna be happy......

Don’t Bother

Finally gave up and deleted this app after paying for it for several months. Couldn’t get text invites to go through to my kids’ phones to activate them, couldn’t turn off the self-alerts (yes I know when my phone and I have left/returned to the house), and seeking help on the Safe & Found website on a regular internet browser brings up nothing but blank pages. All of this after an extensive chat session with Sprint support which yielded zero fixes, and instructions to call tech support (and sorry - but I don’t have a half-day or so to allocate for that, along with all the fixes and steps they’d suggest which may or may not improve things). Far easier (and free) to use iPhone location features and any other one of the many apps available that provide this capability.

Junk

If you want to waste countless hours or your time trying to make this finicky app work over and over and over like a recurring bad dream, then by all means, get his app. Better yet, pay to watch your time slip away as you repeatedly try to reset everything every two days. This app will work intermittently about 20% of the time. Which means, of course, that it does not work at all. Trust me when I recommend that you stay far away from this horrible excuse for a parental control app. There are much betters apps that actually work. I cannot say enough bad about this app. It is totally unreliable, and it lacks many features even if the features it is supposed to have did work properly 100% of the time. One of the worst services I have ever paid for.

Developer Response ,

Hi, thank you for sharing this with us. Please contact us at Safe&Found@sprint.com for assistance with this issue.