TacomaFIRST 311 4+

City of Tacoma

Designed for iPad

    • 2.1 • 30 Ratings
    • Free



The TacomaFIRST 311 app offers the Tacoma, Washington community with quick and easy mobile access to the City of Tacoma's non-emergency services. It allows for the convenient submission, handling and tracking of service requests, offers a more dynamic user interface, and includes the added convenience of enhanced location features.

What’s New

Version 317.0.0

- Improved request form UI to support block submission option
- Added link to Manage Account from user profile
- Bug fixes

Ratings and Reviews

2.1 out of 5
30 Ratings

30 Ratings

Tibi Imperes ,

Frustrating and difficult/impossible to use

As far as I can tell, the primary purpose of this app is to make it nearly impossible for citizens to request city services. If you manage to negotiate the complex interface, which is far from intuitive, when you've entered all the information and try to submit your request, it will tell you that it can't submit it because you have to either sign in or create an account if you don't have one. It doesn't ask you to do it before you've filled out the request, and if you do it afterward, then you have to start the request process over, since everything you did before has apparently been deleted. At that point you're too angry and disgusted to do it all again, especially since you suspect that if you did, when you reached the end there'd be some new reason why you did it wrong and have to start over. So you give up, and Mission Accomplished: citizen's attempt to request service has been thwarted, meaning city staff has less to do. Don't bother trying to call by phone during business hours, either. The last time I did that I all I got was a recording telling me I have to use the app.

Amerasian26 ,

Know the limitations before downloading!

This company encourages transparency when creating requests, meaning they will default to opening requests with your name and email address displayed for the public to see. You have to tell it to open requests anonymously, and if you forget, your personal information gets blasted out to the world to remain public throughout the set retention period (years and years). You cannot edit your requests to anonymous, nor will any city customer support have the ability to update them because it’s “public” information.

If you still want to dapple in this app, create your account under an alias and alternate email address to get around this massive flaw. Maybe one day SeeClickFix will realize the public records they collect along the way are filled with bad data because of this flaw and allow for complete anonymity, as they should have from the beginning. They know many use fake names because of this and state it on their website, resulting in inaccurate public information. Why they continue to operate this way is beyond logical.

HawkEye2015 ,

Forgot about accessibility

In this updated version, accessibility features were forgotten about. Where the previous version was usable by all, this does not take advantage of apples accessibility options and doesn't respect them. Tacoma doesn't seem to respect their disability community when they release software lacking in accessibility such as this. Accessibility: fail
if they're going to release software and care about their disability community, it would help to have people in the disability community test their software so that when it gets released, it doesn't have these flaws.
This review will be updated if Tacoma fixes their problems in the app.

App Privacy

The developer, City of Tacoma, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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