The Tacoma FIRST 311 mobile app is free to download on any Apple mobile device and provides you with quick and easy access to the City of Tacoma’s non-emergency services. Requests submitted through the mobile app areautomatically sent to the appropriate City of Tacoma departments.

What’s New

Version 193

Enhanced features.

Ratings and Reviews

1.9 out of 5
19 Ratings

19 Ratings

who has the accent ? ,

Not happy with upgrade

I can no longer find a link where I can pay my utilities. That has been the only function I used this app for. No longer useful for me.

HawkEye2015 ,

Forgot about accessibility

In this updated version, accessibility features were forgotten about. Where the previous version was usable by all, this does not take advantage of apples accessibility options and doesn't respect them. Tacoma doesn't seem to respect their disability community when they release software lacking in accessibility such as this. Accessibility: fail
if they're going to release software and care about their disability community, it would help to have people in the disability community test their software so that when it gets released, it doesn't have these flaws.
This review will be updated if Tacoma fixes their problems in the app.

Appisnotgood1224467&8 ,

Unable to create a login or submit anything since I can’t get past login page

I’ve spent the last thirty minutes typing up two detailed animal neglect complaints only to lose them when I get to the “sign up” page (even after I check anonymous reporting). I complete the login signup and then there are three black dots and nothing happens- my reports are lost. Guess you guys don’t really want anyone reporting anything. The website is a nightmare or I’d report there- it looks like a geocities website circa 1997.

App Privacy

The developer, City of Tacoma, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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