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Description

Talkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video.

Our subscription service provides high-quality mental health care to anyone ages 13 and up, and has already been used by over 1 million people. See what they have to say at love.talkspace.com.


HOW DOES TALKSPACE WORK?

Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, at any time — you’ll hear back at least once a day, 5 days per week.


IS TALKSPACE COVERED BY INSURANCE?

Yes! Talkspace partners with health plans and companies across the U.S. to make therapy more affordable and accessible than ever before. Share your insurance info or employer during checkout to see if you’re eligible for coverage.


IS TALKSPACE EFFECTIVE?

Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more.

For more research data, visit research.talkspace.com.
For more of our press coverage, visit talkspace.com/online-therapy/press/


WHO ARE THE TALKSPACE THERAPISTS?

The Talkspace provider network has thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues, including depression, anxiety, substance use, stress, relationships, PTSD, and more.


IS TALKSPACE SECURE?

Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For more information, find our complete Privacy Policy at talkspace.com/public/privacy-policy.


CONNECT WITH US!

We’re always happy to connect with users and receive feedback.
Email us: support@talkspace.com
Check out our website: talkspace.com
Follow us on Twitter: twitter.com/Talkspace
Follow us on Instagram: instagram.com/talkspace
Like us on Facebook: facebook.com/Talkspacetherapy

What’s New

Version 8.92.77

This release improves performance on certain devices and fixes several bugs. If you have questions, email us at support@talkspace.com.

Ratings and Reviews

4.7 out of 5
4.7K Ratings

4.7K Ratings

Nsisoahsjwhw ,

Unresponsive - No Therapists?

I don’t normally leave reviews, but for this I just had to. I signed up with this a while back, probably about a month and a half ago. At first, I was speaking to the person who matches you to a therapist, they were responsive and helpful. then, as soon as i chose a plan, the marcher no longer responded to me. Then the waiting began. After about 2 weeks of not being matched STILL, I was concerned I was paying 300 dollars for nothing, so i reached out to their customer service. They advised me sometimes it can take a little bit to find a good therapist match for you. I am a patient person, so i thanked them for reassuring me, and continued to wait. it has now been 3 and a half additional weeks, still 0 contact from any therapists. I think if this app wants to truly work, they need way more therapists so people can get the help they need. i tried to do this virtually (therapy) as it works better for my schedule, but now i’m going to have to find something in person, as i can’t seem to be matched online. How unfortunate.

Developer Response ,

Hi there, thanks for providing this review. We are so sorry to hear about the delay in getting matched to a therapist, we can certainly understand your frustration as this is not our standard. We would love to look into your experience to see what we can do to turn your experience around. Please send us an email at Feedback@Talkspace.com so we can locate your account and help.

texasbaby27 ,

Refund. Me. Now.

Give me all of my money back. I don’t write app reviews, but there is no way to get any type of response from customer service. I was a brand new paying subscriber that needed assistance with a billing/technical issue. I’ve reached out via email multiple times for a week with no response, which is valuable time and money going down the drain as I wait on customer service to respond to what should be a simple request.
After many automated emails, I went to social media dms to try to get ahold of someone. My question could easily have been taken care of with a quick phone call but they don’t offer any type of customer service phone call.
This has created much more stress and frustration on me, all while my paid subscription dwindles down. I was now charged for TWO different subscriptions that Im not using. You’ve been unable to assist me in a simple request so PAY ME BACK….all of it. This “partial refund” automated refund wizard thing isn’t the right approach. I never used your services, only spent time trying to figure out how to get set up correctly!
Take This Advice CS- If you don’t have enough customer service support to handle new clients, pause taking in new subscribers until you can fully serve them. Week long delays and keeping my money is not right. I’m done trying to make Talkspace work for me on my own.
Bottom line - I’ve cancelled my account(s) and I expect Full Refunds now.

Developer Response ,

Hi there, thank you for taking the time to write this review. We are so sorry for your disappointment with our Customer Support team. We would love to hear more and see how we can help, please send us an email at Feedback@Talkspace.com. Someone from our team would be happy to respond within one business day.

Person adjusnduwjxuwiud ,

NOT SAFE! Please do not use!!!

I paid hundreds of dollars just for my psychiatrist to meet with me once and then to never respond to me again, despite my many attempts to contact her. She prescribed me new medication and then never once followed up on it, which was incredibly unprofessional and unsafe. I then emailed TalkSpace support, who informed me that I couldn’t get a refund, but I could get rematched and spend more money to have another initial appointment. This whole experience took about 3 or 4 months of my time that could’ve been spent getting better. I already have a hard time asking for help, and this only added frustration and exhaustion. Don’t waste your money or your time!

UPDATE: As you can see, Talkspace responded to this review. Don’t be fooled—nothing was done after this response; it’s all for show. Many months later, I was finally able to find a psychiatrist who was committed to helping me. Upon telling her about my experience with Talkspace, she was very concerned and told me that this was extremely unsafe and could’ve been so much worse if I was in a worse place mentally. I was also misdiagnosed and given very incorrect medication, which negatively impacted my life. Please please don’t jeopardize your mental health. For an app that specializes in mental health, this is unacceptable. I am so worried for others who get tricked into using this app. This is not a safe app to use.

Developer Response ,

Hi there, thank you for providing this detailed review based on your experience. We are so sorry to hear that you had a disappointing experience, we certainly understand why you are upset. What you described is not our standard and something we take very seriously. We would love to take a look to see what happened here and hope we can make this up to you. Please send us an email at Feedback@Talkspace.com, someone from our team would be happy to locate your account and help you right away.

App Privacy

The developer, Groop Internet Platform inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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