Talkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video.
Our subscription service provides high-quality mental health care to anyone ages 13 and up, and has already been used by over 1 million people. See what they have to say at love.talkspace.com.
HOW DOES TALKSPACE WORK?
Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, at any time — you’ll hear back at least once a day, 5 days per week.
IS TALKSPACE COVERED BY INSURANCE?
Yes! Talkspace partners with health plans and companies across the U.S. to make therapy more affordable and accessible than ever before. Share your insurance info or employer during checkout to see if you’re eligible for coverage.
IS TALKSPACE EFFECTIVE?
Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more.
For more research data, visit research.talkspace.com.
For more of our press coverage, visit talkspace.com/online-therapy/press/
WHO ARE THE TALKSPACE THERAPISTS?
The Talkspace provider network has thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues, including depression, anxiety, substance use, stress, relationships, PTSD, and more.
IS TALKSPACE SECURE?
CONNECT WITH US!
We’re always happy to connect with users and receive feedback.
Email us: firstname.lastname@example.org
Check out our website: talkspace.com
Follow us on Twitter: twitter.com/Talkspace
Follow us on Instagram: instagram.com/talkspace
Like us on Facebook: facebook.com/Talkspacetherapy
We just made some necessary tweaks and improvements to give you a better experience. If you have questions, email us at email@example.com.
Ratings and Reviews
I was initially matched with a therapist that specialized in a subject that I had no issues with nor did I specify I had issues with. I had to accept in order to try to change therapists, only one of which was female (which is what I wanted) so I had to accept that.. but I felt like I wished I had more choices to pick from. My therapist was nice. Very generic though, and didn’t know how to use the platform. Promised to email me something and never did. Red flags raised when she cancelled our second appointment together but we rescheduled in the same week. I really wanted routine and continuity… and I didn’t want to switch providers at this point after already going through a really tough first appointment. So I stuck with the same provider. Fast forward, she cancelled our 4th appointment, rescheduled it for two days later, then I waited on video and she never showed up and didn’t message til the next day with a pretty tepid sorry. I called (to no avail) and emailed Talkspace to share this and show my disappointment and yes I got a refund, but no apology for being treated as unimportant or uncared for. Talkspace was my therapist’s side gig so clearly not as important as her full time job which is fine if that’s ok with you. But it took its toll on me. Will not continue. To add insult to injury, the app is not very user friendly.
Developer Response ,
Hi there, thank you for taking the time to write this review. We are so sorry to hear that you had a frustrating experience with your therapist and the platform. Your feedback is immensely valuable as we continue to grow and learn as a company. What you described is something we take very seriously - we would love to see what we can do to help. Please send us an email at Feedback@Talkspace.com. We look forward to helping you.
Refund. Me. Now.
Give me all of my money back. I don’t write app reviews, but there is no way to get any type of response from customer service. I was a brand new paying subscriber that needed assistance with a billing/technical issue. I’ve reached out via email multiple times for a week with no response, which is valuable time and money going down the drain as I wait on customer service to respond to what should be a simple request.
After many automated emails, I went to social media dms to try to get ahold of someone. My question could easily have been taken care of with a quick phone call but they don’t offer any type of customer service phone call.
This has created much more stress and frustration on me, all while my paid subscription dwindles down. I was now charged for TWO different subscriptions that Im not using. You’ve been unable to assist me in a simple request so PAY ME BACK….all of it. This “partial refund” automated refund wizard thing isn’t the right approach. I never used your services, only spent time trying to figure out how to get set up correctly!
Take This Advice CS- If you don’t have enough customer service support to handle new clients, pause taking in new subscribers until you can fully serve them. Week long delays and keeping my money is not right. I’m done trying to make Talkspace work for me on my own.
Bottom line - I’ve cancelled my account(s) and I expect Full Refunds now.
Developer Response ,
Hi there, thank you for taking the time to write this review. We are so sorry for your disappointment with our Customer Support team. We would love to hear more and see how we can help, please send us an email at Feedback@Talkspace.com. Someone from our team would be happy to respond within one business day.
Waste of time
I’ve used this app for a few months because it’s a benefit my job provides. I am in MA and I specifically requested to be matched with a female provider. For 2 weeks, the app was only matching me with male providers. I almost gave up but finally saw 1 female provider I could choose. As we started working together, the advice I was getting was very generic, stuff you already know and can read on the internet: for ex., have you tried meditation or breathing exercises? I asked my colleagues who also use this service and they were having the same experiences. It felt like my provider was not even paying attention to half of the stuff I was saying. In the end, I switched to a real psychologist from my insurance network. It is so much more helpful than getting these generic advices over text that I can already predict the responses to. I don’t think the selection criteria to become a Talkspace provider is very high. They just train people to provide some generic responses. If you really need help and want to see progress, don’t waste your time. As for the app itself, why isn’t there an option to freeze your account for more than 1 week? Sometimes people need a longer break. And why do you even ask for gender preferences of the provider and then provide the opposite matches?
Developer Response ,
Hi there, thank you for taking the time to write this review. We are so sorry to hear that you had such a discouraging experience with your therapist and the platform, this certainly does not sound right and we can understand why you are disappointed. Please know that your therapist is expected to respond to you daily 5 days a week with thoughtful and meaningful responses, we are deeply sorry that this was not the case. We would love to look into your experience further and address all of your concerns. If you don't mind, please send us an email at Feedback@Talkspace.com. We look forward to hearing from you.
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