Taziki's Cafe 4+

Almost every time I want to eat Taziki’s and try to order from the app, I end up having to order from somewhere else instead, usually Chipotle who is open late and lets you place an order up until right before closing time. This terrible app is making you guys lose business. Today, I tried to place an order for curbside pickup TWO hours before closing and it was trying to tell me I could only place an order for tomorrow morning AND that the signature pasta was not available on that day. I wanted the order for tonight, and it’s Sunday so I know it is available. I ended up just calling the order in this time, but hate that I have to go in and pay when I’m already in my pajamas.

Based off of previous reviews I was skeptical about giving this app a try. Not sure if it’s regional or what, but my experience was on par with other food apps for the most part. Everything was laid out fairly straight forward and easy to find. The only minor gripe I had was having to reselect my pickup time to a later time frame. It seems like this could be easy to automate and make the experience a little faster and streamline. Apple Pay worked well and made paying a breeze. Overall I was pleased with my experience and will use it again.

I’ve gotten all the way up to pay for my order in the app, and it closes out, and I have to start all over again. I deleted and reinstalled the app, same thing. I changed my payment methods, same thing. So, I end up having to call the store, and I’m lucky if I get an answer. Phone is always busy.
A gentleman, who works there, that answered, was outstanding. He was able to explain that he understood the frustration. And that many customers have complained about the app, and the “higher ups” are in charge of the app. He apologized more than once about it.
So this one is for you, (higher ups) until you can figure out how to keep your customers and employees happy, a MAJOR update is needed.