Telehealth by SimplePractice Ratings and Reviews

Elite Psychatry

I am so grateful for having found Jo through the Telehealth online program during COVID. I don’t know what I would’ve done had I not found her so quickly after my previous Behavioral Health provider left and moved to another state. She has been a wonderful source in providing my healthcare needs. She is extremely easy to talk to, which made the transition so much easier for me. I would recommend her to anyone that is needing a provider in the Behavioral Health department. She has helped me more than any other provider I have previously seen. She is extremely knowledgeable about Behavioral Health Care and the thing I like most about her is that she makes you feel comfortable, understood, and that she really cares about your mental wellbeing and not like you are just another statistic or number. She listens, she cares and she takes her responsibility as a healthcare professional very seriously, and I don’t know where I’d be today without her and the support team that she has helped me establish during this process. I would rate her, as a healthcare provider in the Behavioral Health field a solid 5 stars and plus some! She and her entire team has made such a positive impact on my life and I will forever be grateful to have found such a wonderful and caring provider.

Being Healthy and the word “No Excuses”

Has never been this easy, to provide the right explanation in a nutshell “stellar performance “ , having experienced many Different “Telehealth apps”, Nothing comes close to “Simple Practice “ you have indeed shifted the entire paradigm in Patients and clinicians way of communication the clarity, the simplicity, the ease, when we speak with a physician of any kind we have enough on our minds that is to worry about, Adding the way of communication used to add unnecessary anxiety to top it all , until You came along and not only Eliminated all the unnecessary stress and anxiety But quite on the contrary, “I cannot wait every time to speak with my healthcare provider knowing that it is your Amazing app that will deliver a service no other can.
Thank you for changing the lives of millions!!!
The number of Healings you contributed and responsible will never been known to mankind, But the one above never loses count, therefore many many year of success and prosperity for all who made and make this happen on a daily basis

Read ALL of the privacy sections

It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?

Developer Response ,

Hi there, I’d like to address your concerns with our Privacy Policy. To clarify, our Privacy Policy does apply to the Personal Information we collect from our customers, but doesn’t apply to clients’ Private Health Information (PHI) stored in customer accounts. Client information is protected by more stringent HIPAA regulations and our BAA. SimplePractice is HITRUST certified, which is the gold standard for measuring the security and compliance of an Electronic Health Records software. We do not sell, or disclose client data to third-party platforms in any capacity and take great precautions to ensure that our team is properly trained to handle PHI, when necessary to help customers with account specific questions. The Personal Information we reference in the Privacy Policy only applies to the information customers disclose when creating an account, reach out to us for assistance with their account, information we request when verifying a customer’s identity, or if they decide to interact with us through one of our social networks. The collection of Personal Information is used to directly service our customers, and internally analyze how we can best help our users and enhance our product. Our third-party partners are covered by our BAA and are only given the information necessary to provide services through our platform, such as our Online Payments function. They also do not sell, or share information collected through our platform. The use of cookies, or data collected through online activity is not unique to SimplePractice. Unlike some sites, that share and sell data, the sole use of this data in SimplePractice is to identify trends in customer engagement, diagnose server issues, protect against security breaches and manage risk. Thank you for your thorough review, let me know if there’s anything I didn’t cover, or if you’d like me to elaborate on any of the points made. - Ruth

My therapist Lauren

I am grateful for my therapist Lauren.
I have a connection with her that is hard to find when getting a new therapist. This is a reminder. She is very compassionate. I think she is going to be an asset wherever she works when she’s done with Next Chapter.. it’s hard to find a therapist. That is a good fit. I’ve have always had therapist’s the same therapist for up to 10 years. I am 60 years old and can see and feel her compassion.
And the hardest part is that she will be leaving in December. I think Next Chapter is a great service for those with mental illness. I would like to continue therapy. With a new student after Lauren is gone.
I have been diagnosed bipolar for 33 years and recently found that I had attention deficit hyperactivity disorder. When she took me on as a patient Simon, she definitely got a full load of many issues of mine.. I am thankful for her. Thanks how many babies can a dinner are you hungry come

Rural area Telehealth

Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.

Delroy

I was in a depression mood in and out of the hospital, sometimes feeling like I might not see the next day, the doctors couldn’t diagnose me with a case, I spent over $20,000 going back and forth to specialist, no one could diagnose me with a complaint.
So I decided to seek other help by finding a counseling therapist, I went on line ( me and my Daughter) searching, that’s when we ran into miss Pusey. we were looking for someone with a lot of experience and that’s what she has, plus someone who is a Godly person, again that who she is, so we contacted her, and I did five months of counseling with her, and since then, I have only gone back to the doctor for my annual check up. and now what used to look like a down spiraling future, is now looking like a bright and promising future. if anyone at all needs counseling this is the place, look no farther, her counseling is EPIC. (Wholly Healing)

Not a secure App

Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.

Developer Response ,

Hi there, thank you for your review. I can assure you that SimplePractice, and Telehealth by SimplePractice, are both fully HIPAA compliant. You can read about our data security practices at simplepractice.com/security, and review our Privacy Policy at simplepractice.com/privacy. We do not share your information with therapists who use SimplePractice - in fact, downloading our app to your phone does not collect your email address at all. We are certain that the provider who solicited you did not receive your information through SimplePractice. If you have further concerns, please don't hesitate to reach out to our Success team. - Gillian from SimplePractice

Good app.. just needs some small tweaking

This is a very good app to use; especially for talk therapy sessions. I use TeleHealth all the time when meeting with my therapist and I like the chat room feature where both the doctor and patient can chat/text in the chat room. Again, this is a very good app to use when seeing your doctor however, though, the app needs some small tweaking or improvement.. it would be a really good idea if the chat room gives the user the option to send pictures when talking with the doctor about something if necessary. I know when I want to show my therapist something while we talk, I am not able to because the app doesn’t have that feature to share/send pictures. I highly encourage the app developer to take my small piece of advice to heart while they continue to make changes to the TeleHealth app. Other than that, I really like TeleHealth.

Convenient and VALUABLE Time Saving

5 stars because the platform works great! However, I am giving 4 stars because if I am on cellular data or lower internet strength the video and voice can lag a bit, which would be expected since it’s virtual. But is also weird because I can stream social media with no issues in the same context.

Overall- this way of confidentially having interactions with healthcare providers allows me to save valuable time! I am not taking a PTO day or missing hours for a short appointment!! WooHoo!!
I am not sitting in traffic in the car commuting to appts, or wasting *valuable time* sitting in a waiting room. As mentioned above, I am not missing work/using PTO, as I can do my appointments on a break. And most importantly, post COVID, saving gas money in an inflated economy! Also another bonus, the virtual appt for many of my visits are below my in-person office visit rate. 😁

Video visit with Dr David A Wolff

The only thing I can say is this Telehealth app has been great at providing me access to my Dr David Wolff of Akron Iowa and I 100 percent appreciate the effort Telehealth has made to make it possible to see my Dr of 6 years and he Dr Wolff has been the best Dr you can imagine. He has changed my mindset at very crucial times in my life and literally through his intelligence in mental health and addiction medication leveled me with exact precision prescribing of meds and further reducing my anxiety levels, depression and pain while caring enough to find further illnesses that are now being diagnosed and treated properly by cardiologist Dr Chan of mercy one of Sioux City along with Dr David Daniels internal medicine and entire health care team. Thank you guys for making this possible