Temu: Shop Like a Billionaire 4+

So far, I am very pleased with my orders. My husband and I have placed sever orders since last year with Tumu. I’ve only had to RETURN two pieces of clothing because of the size difference. Common sense tells us that with these cheap prices that these products are not going to be “high quality”, but I have to say that all of the costume jewelry has been AMAZING! I have also ordered a few dresses that are absolutely BEAUTIFUL! Their Customer Service seems to be on top of each order. I’m sure there’s going to be mishaps with any company and shipping mishaps can and will have problems no matter where you live or what carrier we use. At the end of the day “if” YOU like the price and the quality of that product, then do what makes YOU happy! Now…if you pay for something and NEVER receive it and can’t seem to get a full REFUND…that’s a different issue. But my husband and I have NEVER experienced any type of financial issues with Tumu. Personally my husband and I only use a low balance “Crefit Card” to place online orders from companies such as Tumu incase of any possible concerns. Tumu does not charge for currency exchange fees or any other hidden fees regarding international shipping.

We will continue to recommend.

I was not pleased when I contacted your customer service and spend over 4 long hours - after 12 in the morning to after 4 a m in the morning and issue was not solved. When I enquired about a missing item I purchased which was not displayed on your online platform indicating I purchased the item and it is been processed for delivery. I was even told/accused that I receive the product. The follow day I investigate and saw where missing item was displayed as “in transit. Also Ontrac showed that they are waiting for the product from the manufacture. I contacted Temu Support and servis was far better than the bad experience I had previously with customer Service rep - 4
Reps one Ayer the other. However, support was not thorough in investigating the missing item. It was by probing I was told that there was a delay due to high activity taking place at the up line. Customer Support needs to offer support as the name suggest. However, all the customer rep were very professional and respectful. Honestly I felt as if I was scammed. I even inform customer rep that I would inform my bank to get back my money as well as Temu would be losing a customer.
Given the above, I receive the product and was very happy with it. You may check or revisit the conversation with customer rep and myself on Monday from after 12 a m to 4 a m. I was also told/accused that I receive the product.

It’s great for the price tags but the user interface is poor, with random pop-ups that you can’t skip over. The instructions for deleting an account were inaccurate and it took forever to even find the button to do so. Customer service was hard to communicate with and I’m fairly certain the “person” I chatted with was AI; I was met with repeated questions and statements in the exact same manner and it was a long and difficult process to get a refund on an item that I never received. The big sales like Black Friday are more often than not scams; they entice you by claiming to offer free gifts of your choosing but afterward make you invite new users to the app or perform other tasks to get the rewards. Even after inviting new users, the “points” per person dwindles with each accepted invitation to the point where no matter how many people accept your link, you still can’t claim the gifts you chose; they use you to get new customers and more traffic while giving you nothing in return. Plus, the obscured data collection and hidden features that you often unknowingly “consent” to by simply pressing a seemingly harmless button makes for a very sketchy platform. That’s not even to mention the poor packaging and shipment; everything gets thrown into a bag that is haphazardly taped up. My advice is use at your own risk and don’t partake in deals that seem too good to be true— most often, they are.