The platform of Text In Church is great. But the latest update of the mobile app is very disappointing and frustrating. One of our staff members cannot get back into the platform since the “two factor authentication” process because the confirmation texts never arrive at his phone. So it’s completely useless for him (our lead pastor). The update also took away some of the basic messaging features, like a swipe to archive messages or mark as unread, making it less intuitive for the user. The character count is also tighter in the mobile app than the web browser. Which means to get the most use out of the platform, I now have to be at my desktop… to text… not on my phone. Something in the interface now between the app and my phone (iPhone) will not clear the notifications from the app’s icon. It takes refreshing the app about 4 times before the notification will update properly on the screen of the phone. Again, the principle of the platform and what it provides is good. The update though has been rough.
Hey there, Oh gosh! I'm terribly sorry to hear that you and your lead pastor have been having trouble with the latest update for our mobile app, thank you for letting us know! We'd love to help make sure your lead pastor can receive the two-factor authentication code so he can sign in, could he send us an email at support@textinchurch.com? Our support team will be more than happy to help get to the bottom of why he's not receiving those texts! Thank you for letting us know that having the option to swipe to mark messages as read/unread and archive was something that felt more intuitive! We'll pass this along to our development team so they can look into adjusting this in a future update! The character count on the mobile app and the desktop software are the same, the total amount of standard characters that can be sent via text on either device is 459. If non-standard characters are being used, the allotment will be reduced.We're also sorry to hear you've been having trouble clearing notifications! We'd love to help get to the bottom of the trouble you've been having with the mobile app, could you send us an email at support@textinchurch.com? We're here to help! Looking forward to hearing from you!Text In Church Support Team :)