The Asheville App 4+

Tried to report a city water leak, but since the location is outside the boundary of the app, it’s not possible.

This app started out great as a way to report problems to the city of Asheville. It was a buggy and would crash about every third or fourth time, but the worst problem was that about a third of the requests were never dealt with.

Recently began getting replies on two and three-year-old requests that have never gotten dealt with. Now the app really works and has crashed the last five or six times I’ve tried to report something.

This app is a great way to report problems to the city, but much of the time the city just marks the issue as complete, and nothing is done. There is one sidewalk hazard I reported six times over two years and every time it is marked completed but nothing gets done.

The request is generally marked complete as soon as a report is filed to whatever department supposed to take care of it, but there is never follow-up to make sure it’s done.

I think this is something that could grow to be highly useful for a local. I'd like it to allow me to request a new crosswalk or renovations to a park, etc., but this is a very good start. I've been trying to get Public Works to come back and fix a hole they left after a repair for over a year. Maybe I can get their attention this way. At least I know the status of a request now.

Great potential. I hope it continues to grow functionality.