The Asheville Ap‪p‬ 4+

Tried to report a city water leak, but since the location is outside the boundary of the app, it’s not possible.

This app started out great as a way to report problems to the city of Asheville. It was a buggy and would crash about every third or fourth time, but the worst problem was that about a third of the requests were never dealt with.

Recently began getting replies on two and three-year-old requests that have never gotten dealt with. Now the app really works and has crashed the last five or six times I’ve tried to report something.

This app is a great way to report problems to the city, but much of the time the city just marks the issue as complete, and nothing is done. There is one sidewalk hazard I reported six times over two years and every time it is marked completed but nothing gets done.

The request is generally marked complete as soon as a report is filed to whatever department supposed to take care of it, but there is never follow-up to make sure it’s done.

As others have said, the idea is great but it is basically worthless if every ticket just gets marked as complete and the city never does anything about it.

As a side note, the “Find Parking” option is using BlackBerry’s icon for some weird reason which is almost certainly a trademark violation