The Cecilian Bank Mobile

Name: The Cecilian Bank Mobile
Rating: 2.9 (68 reviews)
Author: The Cecilian Bank

Finance

Free

68 Ratings
Age Rating

4+
Years
Category

Finance
Developer

The Cecilian Bank
Language

EN
+ 1 More
Size

135.1
MB

With The Cecilian Bank’s Mobile Banking App you can safely and securely access your accounts anytime, anywhere. Our mobile app is FREE and allows you to: • View your balance • View account activity • Transfer funds • Pay Bills • Turn your Debit Card on and off • Locate a banking center or ATM • Contact our Customer Support Center • Remote Deposit Capture: Deposit your check(s) with just a few clicks! Security Security is our priority. Rest assured that your personal information is kept safe! Contact Us You can contact us at 270-982-4822 if you have any questions about The Cecilian Bank’s Mobile App or the self-service registration process.

Ratings & Reviews

2.9

out of 5

68 Ratings

almost unusable
08/15/2020

adecker0033
Since the last update (3 weeks ago!) the app stays on the loading screen for multiple minutes. Seriously have to wait up to 5 minutes sometime for the login to appear!I won’t wait so long for an app, and if I cannot check my banking on my mobile, I will consider changing banks. It’s 2020. Devs: Do you all not perform any QA testing on your releases? Do you not use the product yourself? How could such a release stay in production for so long? Do you not read the reviews here in the Apple store? Embarrassing.

Developer Response
We apologize for the issues you are experiencing with our app. There was an auto-update portion of the app that was not working correctly with a previous version. Apple sent out multiple updates, but did not work as expected in some instances. Unfortunately, the best troubleshooting we can provide is to delete and reinstall the app. We have been assured not to expect this or other issues moving forward. Should the issue persist, please call Customer Support at (270) 982-4822. We greatly appreciate your business!
almost unusable
08/15/2020

adecker0033

Since the last update (3 weeks ago!) the app stays on the loading screen for multiple minutes. Seriously have to wait up to 5 minutes sometime for the login to appear!I won’t wait so long for an app, and if I cannot check my banking on my mobile, I will consider changing banks. It’s 2020. Devs: Do you all not perform any QA testing on your releases? Do you not use the product yourself? How could such a release stay in production for so long? Do you not read the reviews here in the Apple store? Embarrassing.
Developer Response 08/17/2020
We apologize for the issues you are experiencing with our app. There was an auto-update portion of the app that was not working correctly with a previous version. Apple sent out multiple updates, but did not work as expected in some instances. Unfortunately, the best troubleshooting we can provide is to delete and reinstall the app. We have been assured not to expect this or other issues moving forward. Should the issue persist, please call Customer Support at (270) 982-4822. We greatly appreciate your business!
Updates are an ongoing issue
02/19/2021

jennpru88
Review update: this app has not crashed in months. It seems TCB has resolved the issue!After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people. That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.

Developer Response
We apologize for the issues you experienced with our app. As always, we want your banking experience with us to be positive. If you continue having issues, please reach out to Customer Support at (270) 982-4822. Thank you for being a customer of The Cecilian Bank, we appreciate your business!
Updates are an ongoing issue
02/19/2021

jennpru88

Review update: this app has not crashed in months. It seems TCB has resolved the issue!After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people. That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.
Developer Response 02/05/2021
We apologize for the issues you experienced with our app. As always, we want your banking experience with us to be positive. If you continue having issues, please reach out to Customer Support at (270) 982-4822. Thank you for being a customer of The Cecilian Bank, we appreciate your business!
Useless
07/26/2018

Gnee69
They never let you deposit a check on the app, it always tells you improper endorsement, whether it's legible or not, oh and it takes bout a day and a half for them to tell you that even though it says it's been accepted for deposit. Useless, useless, useless!Update: found out that it was more my fault than the apps of my troubles with depositing. Called the bank with my issues and they explained clearly and had no further issues

Developer Response
Hi! We are sorry to hear that you experienced issues with our previous Mobile App. Great news, we have updated and released our new Mobile App with more features and a cohesive feel to our Online Banking. We invite you to download the new Mobile App and let us know what you think. If you still experience issues, please give us a call at 270-982-4822 and one of our Customer Support Specialists would be happy to try and improve your Mobile Banking experience.
Useless
07/26/2018

Gnee69

They never let you deposit a check on the app, it always tells you improper endorsement, whether it's legible or not, oh and it takes bout a day and a half for them to tell you that even though it says it's been accepted for deposit. Useless, useless, useless!Update: found out that it was more my fault than the apps of my troubles with depositing. Called the bank with my issues and they explained clearly and had no further issues
Developer Response 07/25/2018
Hi! We are sorry to hear that you experienced issues with our previous Mobile App. Great news, we have updated and released our new Mobile App with more features and a cohesive feel to our Online Banking. We invite you to download the new Mobile App and let us know what you think. If you still experience issues, please give us a call at 270-982-4822 and one of our Customer Support Specialists would be happy to try and improve your Mobile Banking experience.
Useless App
01/13/2025

MoralesM2017
The app opens, but the bank accounts remain blank, showing only a spinning hourglass. This issue occurs both in the “Accounts” section and in the area for making transfers. It has been like this for several days now, rendering the app completely useless, as I need to view my accounts and transactions.I am submitting this feedback today to give the app a one-star rating (since zero is not an option). This is an unacceptable level of service and reflects irresponsibility on Cecilian Bank’s part.Please address this issue immediately.

Developer Response
We apologize for any issues you may have experienced with our mobile app. Please make sure that your browser, TCB Mobile Banking App, and device have the latest security updates installed. If the problem persists, you may try turning your device off and back on, or deleting and reinstalling the TCB Mobile Banking App. As always, we want your banking experience with us to be positive. If you continue having issues, contact our Customer Support Center at (270)982-4822 for help with your specific device. Thank you for being a customer of The Cecilian Bank!
Useless App
01/13/2025

MoralesM2017

The app opens, but the bank accounts remain blank, showing only a spinning hourglass. This issue occurs both in the “Accounts” section and in the area for making transfers. It has been like this for several days now, rendering the app completely useless, as I need to view my accounts and transactions.I am submitting this feedback today to give the app a one-star rating (since zero is not an option). This is an unacceptable level of service and reflects irresponsibility on Cecilian Bank’s part.Please address this issue immediately.
Developer Response 01/17/2025
We apologize for any issues you may have experienced with our mobile app. Please make sure that your browser, TCB Mobile Banking App, and device have the latest security updates installed. If the problem persists, you may try turning your device off and back on, or deleting and reinstalling the TCB Mobile Banking App. As always, we want your banking experience with us to be positive. If you continue having issues, contact our Customer Support Center at (270)982-4822 for help with your specific device. Thank you for being a customer of The Cecilian Bank!

• Bug Fixes & Performance Improvements

Version 26.7.3 10/07/2025

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: The Cecilian Bank
Size: 135.1 MB
Category: Finance
Compatibility: Requires iOS 14.1 or later.

iPhone
Requires iOS 14.1 or later.

iPad
Requires iPadOS 14.1 or later.

iPod touch
Requires iOS 14.1 or later.

Apple Watch
Requires watchOS 2.0 or later.
Languages: English and Spanish
Age Rating: 4+

4+

Learn More

Privacy Policy

Supports

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The Cecilian Bank Mobile

Ratings & Reviews

almost unusable

Updates are an ongoing issue

Useless

Useless App

What’s New

App Privacy

Data Not Collected

Accessibility

Information

Supports

Wallet

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