The Cecilian Bank Mobile 4+

Since the last update (3 weeks ago!) the app stays on the loading screen for multiple minutes. Seriously have to wait up to 5 minutes sometime for the login to appear!
I won’t wait so long for an app, and if I cannot check my banking on my mobile, I will consider changing banks. It’s 2020.

Devs: Do you all not perform any QA testing on your releases? Do you not use the product yourself? How could such a release stay in production for so long? Do you not read the reviews here in the Apple store? Embarrassing.

We apologize for the issues you are experiencing with our app. There was an auto-update portion of the app that was not working correctly with a previous version. Apple sent out multiple updates, but did not work as expected in some instances. Unfortunately, the best troubleshooting we can provide is to delete and reinstall the app. We have been assured not to expect this or other issues moving forward. Should the issue persist, please call Customer Support at (270) 982-4822. We greatly appreciate your business!

Review update: this app has not crashed in months. It seems TCB has resolved the issue!

After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people.

That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.

We apologize for the issues you experienced with our app. As always, we want your banking experience with us to be positive. If you continue having issues, please reach out to Customer Support at (270) 982-4822. Thank you for being a customer of The Cecilian Bank, we appreciate your business!

They never let you deposit a check on the app, it always tells you improper endorsement, whether it's legible or not, oh and it takes bout a day and a half for them to tell you that even though it says it's been accepted for deposit. Useless, useless, useless!
Update: found out that it was more my fault than the apps of my troubles with depositing. Called the bank with my issues and they explained clearly and had no further issues

Hi! We are sorry to hear that you experienced issues with our previous Mobile App. Great news, we have updated and released our new Mobile App with more features and a cohesive feel to our Online Banking. We invite you to download the new Mobile App and let us know what you think. If you still experience issues, please give us a call at 270-982-4822 and one of our Customer Support Specialists would be happy to try and improve your Mobile Banking experience.