The Dyrt: Tent & RV Camping 17+

EDIT: I missed the email that their tech support had sent me following up with my complaint. The bug has been fixed and their customer support was excellent after all. Five stars, very useful app

Previous review: Purchased the yearly subscription. When I reopened the app a month later it suggested a week long free trial of the Pro version… but I have already purchased the pro version. When I tried to “restore purchase” on the app I press the button, it goes grey reflecting that it has been pressed and.. nothing happens. I restart the app and try to restore purchase again. Same thing occurs. So I sent an email to their customer support expressing the issue I have been experiencing. No response in over a month. I have tried restoring my purchase multiple times. I attached a receipt of my purchase to my customer support email proving I paid $35 for the yearly subscription. No reply. No app. Nothing. Ripped off. No customer support. Nothing but crickets. Flushed $35 down the toilet.

Olivia, thanks for the update! So glad we could solve your issues and glad it was a simple matter of a lost email. Cheers to adventures!

Update: The Dyrt’s customer service team has been phenomenal! They reached out to me right away and seem eager to work on the issues I brought up in my review.

This new update makes me so sad. The Dyrt used to be my favorite camping app by far but this redesign has really taken away a lot of it’s user friendliness. The initial view when you open the app seems very zoomed in and the top and bottom button panels seem far larger than they need to be reducing the amount of the map you can see. The pictures seem to take longer to load and the fact that I can’t view the pictures in full screen is extremely annoying. I don’t need a caption bar that takes up half the screen. The search function does seem faster even though you have to refresh the search by hitting a button each time you move the map. Please fix these design flaws, especially for the pictures, and hopefully this can return to my top camping app!

Oh thank you for the update! We will personally work with you to get things ironed out. We're glad you have a great voice to help us improve...Thank you!

I downloaded The Dyrt a year ago, and bought the PRO version after reading reviews and thinking it would be helpful on our big camping trip. Honestly, the app is glitchy and I really didn’t use it AT ALL in the year I had it. Still kept the app since I had the subscription just in case. I turned off auto-renewal awhile back when I knew I wouldn’t be repurchasing. But of course a couple days ago I was charged with the subscription, and reached out to Apple since that’s what The Dyrt recommends for a refund on their website. Apple told me if it’s not billed through Apple or with Apple in the name of the billing statement they can not issue me a refund. In my billing statement it just reads “THE DYRT” so I reached out to support for the app, and they told me they didn’t have any of my card information and that I need to contact Apple… but the subscription is not even in my Apple subscriptions….. sooo??? Just a dead end with a company who really can’t just issue me a refund? You can find all of this information on this app other places FOR FREE, and with WAY more helpful reviews and information. Don’t waste your time or money. An app that is supposed to help with enjoying the outdoors shouldn’t be this suspect.

Sorry about the troubles. I am more than happy to investigate, but I don't have your name to do so (just Insta_xoxo). Please email at support@thedyrt.com and we can look at your account and see what's going on. Many thanks.