The New Yorker 12+

Longtime print - online subscriber and reader here. Was pleased that with prior “print edition” app i could download AND SAVE issues to view on a large-screen ipad, or a mini for airplane reading. After a forced app upgrade years ago, all my saved full issues deleted, had to redownload each and every one. On a rural connection DSL it takes a minute per issue and mind numbing icon stroking and scrolling. July 2022, again, the app is upgraded, all my saved issues are not ported to the upgraded app. I got to a google-fiber wifi to download issues, all over again. (Edited) at first it looked like i could only download current year issues. Then i went back and noticed a “year” scroll menu (top right, then bottom) to allow prior-year issue download. Back to 2008. So, next app upgrade, will CN continue to refresh archives, or will the old bits just vanish?

Twice, issues were not imported in the app upgrade. Remember, readers. Your online media are ephemeral. If you value the content, save the print edition, because CondeNaste may or may not continue to refresh any paid-for archive of digital content. Fortunately, my “saved articles” list, which was initially blank after the upgrade, reappeared after a minute or two- i think it is intact?. So, rating: content quality, 5 stars. Delivery and loss of archives, zero stars. Old issues have been deleted twice, now.

Hello boborojo. Most importantly, we want to thank you for being a loyal subscriber to The New Yorker, we appreciate and value your thoughts on our latest update. We're so sorry to hear about your experience and would like an opportunity to help make reading The New Yorker a positive one. Our developers would like to hear more about your experience, please contact them at apps@newyorker.com at your next available moment. This will help diagnose the issue and avoid the same issue with future updates. Thank you.

I cannot see my ‘account’ features via the app. I cannot make changes. I cannot see the credit card being used to pay for my subscription. I cannot find anything about the auto-renewal feature and just hope I receive an email at some point PRIOR to being charged for a subscription I may not want because of this kind of hassle. I cannot do anything on this app but read articles and in 2022, I should be able to everything via the app without having to talk to a human to make changes. I would like more information via the app so I can make informed decisions without having to call and think through things with someone I don’t even know. If I have to call to find out information that even may bank has accessible, I will likely cancel on the ‘hassle principal.’ I love the New Yorker but it is 2022 and as long as the billionaires and Corporate Citizens are going to ‘FAKE INFLATION’ so they can have more money, I may not CHOOSE to afford a billionaire’s publication.

Hello Cool Blue PA,

We're sorry to hear this. All this information can be found under 'Settings' with The New Yorker app. It is recommended to make sure that you have the latest version of the app downloaded on your phone and if you continue to experience the same issue, please contact our technical support team at apps@newyorker.com. Our team will be happy to help. Thanks.

I have gone in so many circles trying unsuccessfully to access my digital subscription through this app that I am on the verge of canceling my subscription altogether. At one point, days into this, it FINALLY asked for my email and password. Once I entered them the app sent me back to square one for the umpteenth time. It is Sunday night and customer service is closed. I am sure there is a simple answer to this, but FAQs doesn’t address it even though I see other comments describing the same dilemma.
(Part II) By posting this negative review I received a more detailed response to my customer service requests and an offer to edit my review, which I am now doing by adding this text which I hope will be helpful to customers, customer care and the developer of this app: sign out and then sign back in with your email and password. “Sign out” is nowhere indicated, and it would have spared me weeks of aggravation. Now that I am able to access the content that I subscribed to, the app functions as well as I would hope with high quality graphics. I would like to raise my rating to 5 stars, but I can’t in good faith until the app provides clear instructions on how to link content. Without this minor correction, the app is useless. If I missed something I apologize and am open to raising my rating as I do appreciate how much work went into this otherwise excellent app.

Hi Venus, we're sorry to hear about the trouble you're having trying to access your subscription. It sounds like you may need to lin your subscription. Please uninstall and reinstall the app before proceeding with the steps listed below.



To link your subscription:



1-Sign into your newyorker.com account (or create one, if you haven’t yet).
Visit newyorker.com/account/link.

2-Enter your account number or subscription number, which can be found in two places: the Account summary section of Customer Care and the mailing label of a magazine, if you are a print subscriber.
Or, select the link to use your shipping address.


If you're still experiencing the same issue, please contact us at help@newyorker.com or call 800-444-7570 (515-243-3273, if outside the United States). We'll be happy to help you there.