The RealReal - Buy+Sell Luxury

Name: The RealReal - Buy+Sell Luxury
Rating: 4.8 (83087 reviews)
Author: TheRealReal Inc.

Luxe Resale: Shop.Sell.Dream.

Free · Designed for iPad

83K Ratings
Ages

4+
Years
Category

Shopping
Developer

TheRealReal Inc.
Language

EN
English
Size

268.9
MB

The RealReal is the world’s largest marketplace for authenticated luxury resale where you can buy and sell items from top designers across women’s, men’s and kid’s fashion, fine jewelry and watches, collectibles and home. Shoppers enjoy up to 90% off retail prices and sellers earn up to 70% of commission when they sell. The RealReal offers international shipping to 61 countries  SHOPPING ON THE REALREAL All items for sale on The RealReal are authenticated by an in-house team of luxury experts including certified gemologists, horologists, apparel specialists, and handbag experts. Each item is 100% guaranteed for authenticity. Returns are accepted for apparel, footwear, jewelry, and watches. Over 10,000 items hit the app each day, from Louis Vuitton handbags to Gucci clutches and Rolex watches. The RealReal is an industry leader in sustainability as well, firmly believing in shopping responsibly and the positive impact of recirculating luxury items.  SELLING YOUR LUXURY ITEMS ON THE REALREAL Selling your designer clothing and accessories on The RealReal is effortless. Luxury Managers in 20 U.S. markets consult with consignors virtually or in person and review the items they wish to sell. Alternatively, consignors may choose to send their items to us for free. Most items sell within thirty days, and consignors receive payments once a month. Download The RealReal app today to get started buying or selling authenticated luxury items within minutes.

Ratings & Reviews

4.8

out of 5

83K Ratings

World class customer service
11/25/2022

kpetreatsu
Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.

Developer Response
Hi! We are thrilled to hear that your time with our team has been so wonderful. We truly appreciate your kind words!
World class customer service
11/25/2022

kpetreatsu

Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.
Developer Response 12/02/2022
Hi! We are thrilled to hear that your time with our team has been so wonderful. We truly appreciate your kind words!
Excellent app and model
09/30/2022

andrestm
This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.

Developer Response
Hello, We appreciate you taking the time to share your feedback with us and will be sure to pass your concerns to our team.
Excellent app and model
09/30/2022

andrestm

This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.
Developer Response 10/17/2022
Hello, We appreciate you taking the time to share your feedback with us and will be sure to pass your concerns to our team.
Never pay retail!
12/15/2020

GreetingsEarthlings
I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held forYou after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!
Never pay retail!
12/15/2020

GreetingsEarthlings

I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held forYou after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!
**Buyer Beware**
Sep 5

Jane Dough1234
I am not new to designer resale at all, I have been buying and selling handbags for 15+ years now. After a few purchases from TRR I just want to leave an honest warning review for those who are unaware. Be sure to also read other TRR reviews on other review sites as well. TRR is very well known to take what we call “real estate photos” so photos of items are taken in a very bright hard to see manor. Very very often they try to hide blemishes and damage on bags. My most recent purchase was labeled as fair condition with MINOR wear and tear on the outside and inside of the bag. When I received the bag the inside interior was ripped to shreds. Huge holes. Pretty much unusable. Definitely not fair condition. And guess what?! You can never return anything to TRR. A customer service phone number?! Forget it!! You can chat with a bot in a chat room. LOL Trying to sell high end while providing McDonald’s customer service isn’t going to work. I shouldn’t even insult McDonald’s this much. My biggest purchase from them was a 1,500$ LV which they held for 3 days before shipping. When dealing with high end designer products things should be handled swiftly and appropriately to prevent any fear of fraud happening, because it certainly does. I could keep going but my time is valuable. Buyer beware, do your research. If you’re spending good money somewhere you should be treated with some respect at least! Try Poshmark!!

Developer Response
We are so sorry to see this. Please send us an email at Reviews@therealreal.com with your contact details so that we can help sort this out for you right away. Thank you, TRR
**Buyer Beware**
Sep 5

Jane Dough1234

I am not new to designer resale at all, I have been buying and selling handbags for 15+ years now. After a few purchases from TRR I just want to leave an honest warning review for those who are unaware. Be sure to also read other TRR reviews on other review sites as well. TRR is very well known to take what we call “real estate photos” so photos of items are taken in a very bright hard to see manor. Very very often they try to hide blemishes and damage on bags. My most recent purchase was labeled as fair condition with MINOR wear and tear on the outside and inside of the bag. When I received the bag the inside interior was ripped to shreds. Huge holes. Pretty much unusable. Definitely not fair condition. And guess what?! You can never return anything to TRR. A customer service phone number?! Forget it!! You can chat with a bot in a chat room. LOL Trying to sell high end while providing McDonald’s customer service isn’t going to work. I shouldn’t even insult McDonald’s this much. My biggest purchase from them was a 1,500$ LV which they held for 3 days before shipping. When dealing with high end designer products things should be handled swiftly and appropriately to prevent any fear of fraud happening, because it certainly does. I could keep going but my time is valuable. Buyer beware, do your research. If you’re spending good money somewhere you should be treated with some respect at least! Try Poshmark!!
Developer Response Sep 9
We are so sorry to see this. Please send us an email at Reviews@therealreal.com with your contact details so that we can help sort this out for you right away. Thank you, TRR

Hello TRR customers! In this release: - We've squashed some bugs and updated the app to make your experience more enjoyable Feedback? Let's chat. Send us an email at feedback@therealreal.com and tell us what you think.

Version 3.48.0

6h ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
- Sensitive Info
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- Other Data