Thuisbezorgd.nl 12+

Great options, not the best service

I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response.

Like I said, great options, but expect to wait longer than indicated for your food and don’t rely on the customer service.

개발자 답변 ,

Dear customer,

Thank you for your review.

We are sorry to hear you often waited longer than indicated by the restaurant. It is the restaurant's responsibility to keep you up to date regarding your order status. If you have sent us emails, perhaps the response landed in your spam folder. When you have a complaint regarding the delivery time however, we recommend you to contact the restaurant, as they are responsible for this.

Kind regards,
Kyana - Team Thuisbezorgd.nl

Delivery Estimated Time Is Not Accurate

I never got to eat the food that I ordered through Thuisbezorgd because the delivery person never showed. When I called De Vegetarische Snackbar about my order, they said no one answered the door and they tried calling me. I was sitting at the door with my phone and sat there for another twenty minutes after the food was supposed to be delivered; there were also three people in the building lobby that did not see the delivery person so they must have gone to the wrong place. I have used Thuisbezorgd several times and this is the first time this has happened, but it is especially disappointing because I have missed De Vegetarische Snackbar when they have been open. After calling, De Vegetarische Snackbar offered for my cold food to be delivered in 45 minutes as their remedy with no apology and Thuisbezorgd stopped responding to me to resolve the matter. I probably won’t use them again, but hopefully they add an option to tip within the app, specifically after food is delivered.

개발자 답변 ,

Dear customer,

Thank you for your message.

We are sorry to hear this situation has happened. We would like to help you further with this issue. Could you send us an email describing with happened? You may send this to info@thuisbezorgd.nl. Please also provide your ordernumber, so we can find your order.

Kind regards,
Kyana - Team Thuisbezorgd.nl

Food not delivered and no refund

I have downloaded this app in Amsterdam to get some food. Never received my products. Help center in app is useless, only bot is answering you, which can't do anything. restaurant contacted me next day and told me that they closed early and that's why they did not deliver my products (how is that even excuse?) and offered to deliver it next day. Of course I did not need those products next day afternoon. I have asked for refund and they said that I should ask for refund in app. App bot only got to the point where it would send my info to team to check what happened to my order and nothing ever happened. I lost 30€, my nerves and energy for nothing. worst delivery app experience I have ever had in any country. useless help center with dumb bot.