TIDY for Pros 4+

I was vetted to the gods and back when creating my account—equipment verification, background check, SSN, driver’s license, and more—but clients without even a photo of their face or a last name can book me and expect me to drive out to their house? NO!!! Maybe if Tidy made it clear that customers were also vetted, but I have no idea if that’s the case. They really expect you to drive halfway across the state and clean for 2.5hr in a stranger’s house for less than $60???? At least I’d have a better chance of not being serial killed working for minimum wage at a company. Christ.

To Tidy: if customers *are* vetted in any similar capacity to cleaners, please make that clear. Show photos of the house—if I have to upload equipment photos, they should have to upload house photos. Show a picture of the customer so I can make sure it’s actually them when I show up. Giving me basically zero info is a recipe for disaster.

Back to Facebook groups and word-of-mouth for me, I guess.

You would’ve thought the app came out in 2014. Just started using the app and cleanings caught on faster then attended; however, they do pick and choose when they want to deal with issues. The app has many glitches and whenever I try to change my bookable hours, it glitches. I ended up getting a cleaning when I wanted to cancel and was charged $20 to cancel! Every time you cancel it charges you so be sure of your hours. They also only respond through email, which is a hassle if you have a quick need. It doesn’t tell you any information about the cleaning until you get there. I recently had an issue where a cleaner did no show up and they booked for two of us to come. Out of politeness and need for the client I stayed for a 2.5 hour clean instead of one. They were able to compensate me for it; however, I just had a client ask for me to stay until everything was cleaned which only was an extra 45 minutes for a booked one hour clean. They claimed that they weren’t able to change it even though they just did. Now no response from the client. And usually they pay I advance but the app has no clear indication to tell!

This is the worst app and business I’ve signed up honestly - it seems like they set you up for definite failure - they don’t explain clearly since the beginning on all the fees they charge the pros or how the app works .. as a first time cleaner I put my availability but didn’t expect to be charged a ridiculous fee for not being able to take the job that your automatically booked for (I only cancelled because I got sick those days ) you can’t view the size home or tasks you’re expected to do until about an hour before the booking starts and on top of that the app starts glitching when you’re suppose to clock in or out and you have to go thru the hassle of deleting and re- downloading … when you submit a message they’re responses are very generic and you can’t get ahold of a real person it seems because they only reply thru email and then the emails are a no-reply email so you can’t go further into detail and never find a solution - I never got paid for the cleaning that I did for 2.5 hrs - it’s a scam do not sign up you will regret it never using again hopefully everyone that reads this knows not to sign up with them you’re better off signing up with any other cleaning app