Secure Healthcare Messaging
TigerConnect (formerly TigerText) Clinical Communications for Healthcare Teams
More than a secure text messaging app, TigerConnect is a communication and collaboration platform that streamlines workflows by delivering actionable real-time, clinical data at the point of care to drive positive outcomes for patients and greater productivity and profitability for healthcare organizations.
Through its Connection Hub technology, TigerConnect integrates data from EHRs, nurse call systems, scheduling, and other clinical systems for accelerated workflows that lead to greater collaboration, improved productivity, and higher patient satisfaction. Secure, encrypted, and HITRUST-Certified, the TigerConnect app syncs with your active directory, helping to:
• Reduce costs
• Improve care quality
• Decrease patient wait times
• Increase bed utilization
• Reduce medical errors
• Achieve HIPAA compliance
• Raise HCAHPS scores
• Improve care team job satisfaction
TigerConnect integrates with hospital systems such as:
• Patient Alerts & Alarms / Nurse Call
• Scheduling System
• VoIP / PBX
• Paging & Answering Service
• Lab Systems
• Single Sign-On
Additional capabilities include:
• Messaging by Role or Department
• Intelligent message routing
• Voice & Video Calling
• Priority Messaging
• Messaging to External Users
• Secure Texts
• Message Recall
• Group Conversations
• Broadcast Messaging
• Message Status (Sent/Delivered/Read)
• Push Notifications
• Searchable Directory
• Multiple Inboxes
• Do Not Disturb
TigerConnect is currently certified to work in the U.S. and Canada. While users in other countries may download and access the app for free, the TigerConnect user experience may be inconsistent outside the U.S. and Canada.
Bug Fixes and Performance Improvements
Ratings and Reviews
Unfortunately depends on WiFi at work
I am a PA at a level one trauma center working on emergency general surgery. My hospital recently began using tiger connect. My team uses it to update each other on patients and cases, and send pictures of wounds. We also receive messages from nursing staff and other services. Still have our pavers. Thank goodness. It’s great when the WiFi is connected and fast, however there are days when the app is buffering and I don’t receive messages in a timely manner. The app itself is fine, but the fact that I rely on my hospital’s WiFi makes it dangerous to use for urgent and emergent communication. I certainly hope my hospital will not do away with our pagers, as cumbersome as they are. The other downfall is that some providers will use the pagers for consults and some will assume using tiger connect is appropriate. It prevents people from using pagers for emergency consults.
Minor conveniences not worth major headache.
Poor replacement for a paging system, particularly for legitimate emergencies. You can only use a personal “auto response” while on do not disturb, otherwise “auto responses” are limited only to roles, which most users conveniently ignore. App tones are not loud enough to wake me, which is terrible for home call since <50% of people page with consults as requested in auto response. 100% prefer paging as it is far more reliable and wakes me up, even if it does cause a little PTSD when someone else’s pager goes off.
You should be able to have an auto response tied to your individual name since most people ignore the roles.
While convenient to discuss established patients, all courtesy surrounding pages has been thrown to the wind. People frequently contact attendings directly (not normal procedure at a level one trauma center with 400+ residents and fellows) and flagrantly ignore do not disturb. The app is incredibly slow and at times doesn’t show all messages that show up in my notifications center. It’s hard to express how much disdain I have for tiger connect.
I use this app for work religiously and I’m not sure what’s taking so long for it to finish upgrading. There was an upgrade earlier this week or last week and it work fine after that but this recent upgrade that came out Friday is still “upgrading”?¿ I use this app to communicate daily with my coworkers; I was unable to use it all day Friday and as I open it today, Sunday the day before work, it still says “Upgrade in Process”. I’m told by HR not to text so I need this app to communicate at work. Please get this annoying issue resolved because, like I stated I need this app to communicate with my coworkers hourly throughout the workday.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- TigerText, Inc.
- 178.7 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Age Rating
- © 2023 TigerConnect Inc.