TikTok Shop Seller Center 4+

allythepuppy

Hard to sell on here, You receive violations for ridiculous reasons, you are singled out as a new seller. Others who list the same way aren't getting violations when new sellers are. Not a fair listing policy, they need more exact categories.. it's confusing trying to figure what category your items fit into when there is no actual category for example "gemstone crystals spheres" are listed under "jewelry derivatives " doesn't make sense at all. No category for CRYSTALS so you guess and then get handed a violation. Unfair ...
You need to guess with some things and then comes the dreaded violation. The training and help doesn't explain or help you understand what category to put your item so they expect you to figure which one is allowed. It's a bad set up and sets sellers up for failure. I removed most of my items because after a few violations your banned forever. Hoping they either add categories or change things so will lay low until then. They need to help you understand what category some items should be in yet they are no help at all when it comes to asking which category an item should be listed in. Quick to give those violations though.
Think twice before selling on this platform.

Misleading and unprofessional.

I was approved to open my TikTok shop for my Crystal business. Then a few month later I was plagued with violation after violation for incorrect category. Even though they were placed in the right category. Then they said it’s because I’m not apart of the invite-only restricted group. But they won’t assist me by simply just inviting me to this elite special group for crystal sellers. So I’ve jumped through hoops and yet 5months later to still be experiencing the same issue. I’ve been told that they were “onboarding certain people to be able to actually sell my items without being in that special group of invite-only restricted category” So they still reviewed/approved items but rejected them later. How does that help a small businesses especially business of color. I don’t advise anyone use the TikTok shop if your just starting out and don’t have your own brand. In 36 hours I received over 40 category violations for crystals being in the natural crystal category. The support team doesn’t help at all and appeals don’t get viewed properly so nothing really changes after all the work and money I’ve invested into this sub app is a total fukn loss

Developer Response ,

Dear I refuse to answer 111, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team

Horrible.

Honestly, I do not understand why such a big platform can mistreat the sellers so much. They do not care at all whatsoever what the sellers have to say and are never on the seller side. You constantly lose money when putting products to sell on TikTok shop because they do not care about the ones selling. my company has us so much money to them, freezing the products and allowing customers to make returns that are not even the products they purchased. we’ve had customers who got their full refund when they did not even send the product back. They do not ask the seller for permission or at least to review the refund and the reason why someone is refunding or returning an item. Customers can easily steal from the company and say they want a refund while still keeping the product and even though that’s not OK with the company because they’re losing money and getting stolen from TikTok shop does not care at all and you can file an appeal, but it still won’t work or help you or do anything in your favor.

Developer Response ,

Dear it would be better username, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team