Etsy Seller: Manage Your Shop 4+

The good: This app is SO much easier to use than the old one. I LOVE that I can print my postage straight from the app. Also, the way your orders automatically connect to the buyers messages is such a great timesaver now!
I wish there was a way I could print multiple postage labels at a time like I could from a web browser—maybe a future update?

The bad: there is a significant loading time for messages and orders. I constantly have to refresh and often miss things because it just isn’t as speedy as my notifications.

There are glitches. I’ve gotten WAY more “Contact Etsy Support” messages with this app than I ever had before with the old app. Currently I cannot even access my orders nor my messages so my production is at a standstill while I wait for whatever glitch to be resolved.
What’s more frustrating is the lack of instant support for sellers. Not only are the sellers and buyers funneled through the same support hoops, but to try and contact support you have to wade through redundant questions and inaccurate answering bots only to have to wait days via email…and it still was a bots’ wrong solution.
For as much work as we the sellers on Etsy bring to the platform I’d like to see Etsy put that much in for supporting us. After all Etsy is selling service to us artisans.
I like the new direction of this updated app andI will update my review stars when Etsy fixes some of the problems.

i really don’t understand the point of adding this app.. there’s a sliver of things that i can do easily on it that are maybe harder to find, or not features on the other app, but then just add it!! or make it easier to find!! redesign the old app or something, because they’re way way too similar to be two different things. im also noticing that on every page, & between the apps, there’s completely different numbers relating to my views, visits, link clicks, etc. i have no CLUE what’s going on in my shop at any given moment because everywhere i look, i’m being told something different. i usually look at the line graph because it seems to be the most accurate, but even then, it’s not updated consistently. maybe that’s the problem between all of them, that they update at different times, but all i know is i won’t know what my numbers look like until the next day most likely, then i can see what happened. once again though, even THEN sometimes the chart is lower than another number so i don’t know which to believe!!!! im really annoyed with that, mostly. any other minor bugs are sugar ants compared to the hornet of nothing being clear & accurate. also, once again, just take this app off the market. make the changes you want to make to the old app, add new features, whatever. im keeping them both for now to get a general consensus of what my numbers MIGHT look like, but seriously, do better etsy

I’m so frustrated that this is supposed to be the “new” app but I find myself having to go back and forth between this one and the old version every single day. It wastes a lot of my time and renders this new app moot. If you’re going to upgrade the app to a new one, please make sure you bring over all of the old app features and then ADD to them on the new app. Don’t take things away and make it confusing the way that it is. The new annoying thing that’s happening is I keep getting signed out whenever someone favorites an item and the notification comes through- I have to sign back in and I use two factor so it’s tedious and annoying. This new app is just not the vibe and it makes absolutely no sense to expect us to switch over to a new app that doesn’t even accommodate us as sellers in the way we were used to from the old one. It’s not an upgrade in the slightest- it’s a ridiculous downgrade! Using this new app has been SUCH a headache! I suggest doing a Q&A via email where we as sellers can actually communicate our issues and asking us what we want to be changed and going from there. Please don’t get rid of the old app until you fix this one! It needs a LOT of improvement before I would ever feel comfortable using this app by itself.