Etsy Seller: Manage Your Shop 4+

app and communication

The app works fine although you need to contact Etsy sellers early like I got asked about why several deliveries were late and you didn’t ask me before. I explained everything to my clients that they were shortage of Materials at one point and the other one was weather conditions because my studio has not been built yet so I work outside and it was hard to work during the summer during that time when it was raining, I explained it to all of my clients and they all understood and they’re all happy look at the reviews first. The other one is I used to like it when you guys were available by phone. I could take care of things and make things understood. I had many questions that I’ve sent and we’re never answered so the communication real time with Etsy people and you guys is no good. You guys don’t call back I’ve called. I’ve contacted you at least three times in the past with no response at all. You need to fix that going old school and being available to the people is a lot better than a robot response. I’m just trying to help. Thank you very much though for offering this great service just make it better.

The old one was better

I really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!

Developer Response ,

Thank you for your valuable feedback. We are always looking to improve the experience for our users. Kindly contact our Support team using this link etsy.me/contactsupport and provide specific issues that we can check on further. Rest assured that we'll assist you right away! Thank you and stay safe!

Ruined the Holiday Season this year

HORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers.

Developer Response ,

Thanks so much for taking the time to share your feedback, imjessayn. We understand how much this means to you by having the app so you can do your business anytime, anywhere, and comfortable. We’re noting your feedback and will be sharing it with the team to consider for future updates. Please know we take comments from the community to heart, and we make many changes to the site based on what we hear. For legal reasons, I have to point out that any ideas or feedback members share with us are non-proprietary to them. You can read more in our Terms of Use: https://www.etsy.com/legal/terms-of-use