Michaels Stores 4+

I got this app right after it was released. I remember having the app in my phone and the cashiers at my store unaware of the app: meaning -> I had the app before they knew it was out. The App is easy to use. You can create a wish list and keep track of the items you’d like to purchase. The app also connects to your Michaels Store using your location and you’re able to 1) easily located your saved items in the store using a “store map”; 2) know if your store has your item; 3) You can scan items at the store and read prices. The only time the scan didn’t work was if the item was on clearance (for that use the store scan reader): 4) find your Michaels rewards barcode. Just present the barcode to your cashier at the register and they scan it as an item. That way you don’t have to type your phone number for the rewards. Summary: This app is just wonderful! I haven’t had any issues w/ the app since it’s release (2018). Definitely recommend the app.

My husband was trying to order my Christmas present today online and had problems with our bank card and our bank blocking the purchase due an online fraud attempt. After spending several hours on phone trying straighten problem out with our bank the purchase still would not go through. I ended up calling Michael's customer service and speaking with the nicest & very professional customer representative. She took care of the multiple transactions and ended giving us a 50% coupon towards the purchase for our inconvenience and multiple attempts with the transaction. I was very pleased with the customer service from Michael's. Thank you Michael's!!!

I'm currently running iOS 13 on the iPhone 11 Pro Max, and the app constantly spams an alert stating there was an issue that had occurred. It pops up several alerts layered on top of each other about 10 times. It will do this every time I open the app, and it is not fixed until I completely reinstall the app. After I reinstall the app it is fine for a few days, and then it starts again. This is particularly annoying because I work at Michael's and use the app quite often to help customers locate something I'm not sure if we have or not. Finally, the pop-up that thanks you for shopping at Michael's is annoying considering it waits a good minute before actually appearing. I'll be in the middle of searching something, it's just like "boom in your face." Load times are also a bit slow.

Other than that I love the fact that item locations are included on the app with a map. That's amazing. The app has a lot of potential!