Before I had downloaded the app I had made a purchase via the website And I had to make an account so that I could track my order and view my history. Terrific, as I like to keep track of things and reorders are something I would do. I assumed that the app would be set up similar to the website in that I could look at my account history and track my orders. This is not an option on the app. I can still place an order kind of through the app but it won’t be with my account so I won’t be able to view my history and I cannot track the order without going onto the website so what exactly is the point of the app other than a glorified sales flyer? It is no reflection of the store itself as I love going into a location whenever it is an option (I do not have one local to me) but majority of my shopping is done online. I can deal with not having the greatest search abilities as the search bar frequently vanishes but the app just feels like a flyer instead of functional shopping.

One of the employees there that goes by the name Pickle(which I found hilarious and original by the way) was unlike any of the other staff I saw working there. Before she came along I either couldn’t get any help at all or all I got was “ Oh it’s in floral ” which considering it was my first time there and already being overwhelmed was very irritating and unhelpful to say the least. So while aimlessly trying to figure out where floral even was I ran into pickle. She immediately picked up on my anxiety and said “don’t worry I’ll help you, I know this is a huge store and it can be a lot but we’ll get it all figured out I promise” which immediately began to ease the anxiety I was having. Pickle on the other hand personally took me over to the section and made sure I got everything I needed. She was very positive and inviting and to be honest she most definitely goes above and beyond for the customers. I would’ve never went back to that store if it wasn’t for her. Hobby lobby needs more employees like her.

Hobby Lobby is frikin awesome and it’s sooo fun to go to in person. The website and or app on the other hand is so bad. It’s like it was all just thrown together and everything is so oddly placed and buggy. And it’s been this way for years. I literally wonder if the creators of it have actually tested their product as if they were a customer. Whether you’re trying to find something specific or you just want to hop on the app and browse like you’re in stores, it’s just a mess. It doesn’t make sense how a store can be so perfect, but the website/app fails to be anything remotely close to what you’d expect or to the store itself. Every time I get on the app I get off in 2-5 minutes because it’s just a mess. I feel like I’m on a poorly executed foreign website. For example, Victoria’s Secret or Bath And Body Works websites have everything organized and right where you need everything to be. I’m 22 and I feel 82 trying to navigate this. I’m only writing a paragraph because I love Hobby Lobby and if the website was organized and more efficient, I’d love to shop it online. And just because I’d shop online doesn’t mean I’d stop shopping in person.

When you live in a small town with 50,000 people you’d think that this type of store is one is enough for the population.How wrong and this was a very artsy university town “goBengals.” One of my kids has graduated from the University with an undergraduate degree. It was a party that took her longer than expected to complete. I’m still very glad she got the opportunity to go live and get some experience in life semi on her own at age 18.Hobby lobby is laid out nicely but the ads still confuse me with my everyday 30% off. Always closed on Sunday for their own personal preference. That’s cool, go family values. It’s always a bit pricey but back when there were lots of craft stores it’s this or Walmart.I bought my granddaughter ( 3 ) a kit that was 50% off, I thought she made a mistake but each of four doors and a key for each door and it’s own different door bell. It comes with four cute hand sewn looking dolls that fit behind a door. Mix and match. It has four locking compartments and very cool for a three year old.The house itself is full of details and very well designed and it appears made to last long. I sure hope so. It’s Melissa and Doug, I think.