Ting Sensor 4+

we have had Ting for over a year now. When we first got it, they noticed we were having issues that ended up being intermittent problems with the main power coming from the transformer. They suggested we get an electric company to come out and verify the problem wasn’t with our service panel (breaker box). We did and that wasn’t the problem. I had to call our electric company a couple times and give them the information from the Ting service, but they finally got somebody out there to inspect the power lines and/or transformer, and there was some small issue with the main power that they fixed. we haven’t had any issues since!
The people at Ting were great about giving me information to pass on to the electric company, and talking me through what to tell them. They were very patient and very helpful and they were the only reason that we knew something was wrong, and knew what steps to take to get it fixed. We were very thankful. they email me a weekly report to let me know if there’s been any outages in the Wi-Fi, electricity, or any other issues that have come up during the week. They also email me immediately if there is a power outage at our house or something else wrong. it’s a great service, And it’s actually free through our homeowners insurance.

My homeowners insurance through State Farm has a program from Whisker labs called TING. A plug in device that has an app on my phone. While at Arianas volleyball game Tuesday I was notified there was a potential hazard. So as instructed I called my fire safety engineer Dima. She talked me through figuring out what caused the voltage dip. Found that a breaker had tripped and the basement was filled with a white haze Dima instructed me to call 911. So we got out and South Pymatuning Volunteer Fire Department showed up promptly to discover it was the extension and cord on my sump pump that burned. They vented out the smoke with a large fan. We then were able to safely enter. I called back Dima and they were dispatching an electrician to install a new dedicated outlet. The great news is they will pay up to $1000 for the repair.
So I was able to give them the name of the electrician Tony Petricini that installed my panel. They contacted him and then I called him and assured him it wasn’t a scam. He was able to come out and install a new outlet lower to the ground so no extension cord needed.
Had I not installed the TING I would have never known there was a problem we would have come home and gone to bed.…. I am so thankful to State Farm, Whisker Labs for this great complimentary program through State Farm. Thankful my family is safe.

I’m glad we have Ting. Why? Because we’ve had numerous grid utility brownouts, and numerous power surges. It appears that power surges were responsible for trashing our pair of solar inverters. I had to buy a larger capacity solar inverter, manual transfer switch, fusible disconnect switch, a pair of lightning/surge protectors, and all of the necessary associated materials at a cost of about $9000. It’s a good thing I was able to do all of the labor myself, otherwise the cost would have been much more. Although I already have 2 other whole house surge protectors downstream from the solar inverters, and the 2 above mentioned lightning/suge protectors upstream of the inverters where the power comes onto the property, I am also considering a much heavier duty EMP lightning and surge protector to be placed upstream of the whole grid utility power system. I am taking all of these precautions because of the information that Ting has provided that make me aware of what is going on with the poor grid utility power. I will also be contacting the grid utility about these issues. Thanks to Ting.