I go to a lot of Broadway shows and have a lot of apps and websites I use to find cheap tickets. I can often find the best prices on TodayTix and usually check there first when there is a show I want to see. One thing I really appreciate about TodayTix is that I often get better seats than I had expected. They don’t show you your exact seats when you purchase them, but I have never been disappointed with my seats when I picked them up and am often pleasantly surprised to find that I get better seats than I’d paid for.A few days ago I got the cheapest available tickets ($49) for a play that is for sure going to be a huge Tony contender for the day before closing night and when I picked up the tickets was delighted to find that we were sitting third row mezzanine. Based on what I was promised when I paid for them, l had fully expected to be in the back row, so it was such a treat and wonderful surprise to actually have good seats. A similar thing happened last week when I bought the cheapest available orchestra seats and ended up relatively close to the stage. It’s not like this happens every single time I go through TodayTix, but it does happen pretty frequently so it’s a nice gamble to make and when I find similarly priced tickets on TodayTix and another site I usually go with the TodayTix for that reason.

Have been using TodayTix since prePandemic and generally happy with it. Wish I could win more of their ticket lotteries- but not their fault. Thrilled that won tickets for Lincoln Center Mahler Concert. Assigned decent seats and following the clear instructions provided by TodayTix arrived 30 minutes before required time. There was already a very Long ticket holders line- but would have been manageable IF there was competent management— instead there was disorganization and mismanagement. Do not know who was in charge of ticket holders admission but Disaster. Ticket holders line almost did NOT move at all for more than 20 minutes . Then told to RUN to get in. The checking of proof of covid vaccination was sloppy and for some not done at all. When finally got into area, there were people sitting in our assigned seats because others sitting in their seats, because …. .Common problem throughout- staff unavailable or unable to resolve because concert about to begin. Fortunately I found seats for myself and my 95+ companion but heard that some ticket holders who had arrived on time ( ahead of time) could NOT get in. The Mahler concert was Glorious.

I have always lover Todays Tix until recently. I was charged for tickets for the wrong date within a minute I called and emailed and chatted about it begging for help. They would not help me and I am not rich. I wanted the tickets for the week before. This was for a special two people I will not be able to see again and they werent able to go see a broadway show because of it. That was 200 dollars wasted and not used because I couldnt go to the show the date it was given I was sick and new I couldnt go that day. Fast forward I tried again and went to Harry POtter but what a terrible experience that was the children in front of us were banging our heads talking rude and the parents were worse. We called attention to the usher and he told us to be quiet. Intermission went and when the show started not after security came five big men pushing through the aisle making the father getup of course it interrupted us watching the show and then they allowed him to return and he pushed me so hard that I feel slighly off the chair. Thats not worse finally some quiet no crunching of food anymore and two of the children fall asleep and stop snoring we ask them to tap the children and the usher threatened us to take us out all we wanted to do was watch this show. I wrote to you and heard nothing. When I first started with Todays Tix the service was incredible and the people there cared now its about the money not the people I guess.

Terrible business. Terrible customer service on multiple occasions. I got COVID and emailed them as soon as I found out to exchange my ticket for a different day. I went to bed after I sent the e-mail because I was feeling sick. I woke up and they had emailed me back and at the time they emailed me they gave me two hours to exchange my ticket but I woke up minutes after the time had passed and I emailed them begging them to extend the time just 15 more minutes as I had just seen the email and they said they “couldn’t do that”. They could they just refused to and I lost my money on the ticket. I had a ticket for “Heathers” and it was canceled the week I had time to go. I received a voucher instead of a refund and I attempted to get another ticket, because of their confusing layout, I bought a ticket for the wrong day. A day that I would be out of the country, a month later. I emailed them immediately and begged them to let me exchange the ticket for another show since the show was canceled for the weeks I am in the country. They said they “can’t do that” but I know for a fact they can they just pick and choose who they want to accommodate. I asked if I could call and speak to someone because their phone number is out of service and they stopped responding to me completely. Buy your tickets online. This site is terrible to their customers and they will take your money.