Toluna Influencers Ratings and Reviews

Love this app and have been using it for some time. One of the best things is the endless opportunities to complete surveys. They never cut you off, which is great, because, yes, there are many you don’t qualify for, or that don’t work on your device. But, with so many being offered, rarely have I ran out. So, as a casual survey app, it will take time and patience. But if you are bored, and wanna commit, the points will accumulate and some of the surveys are fun. HOWEVER…my biggest gripe are the rewards. When you go to cash in your points, and submit your request, 9 out of 10 times it will be rejected or returned 5-7 days after “processing.”Customer service is good, and your points are always returned, but it is frustrating to go through the process multiple times to obtain it. But keep in mind, at least your points are valid for one year. Regardless, I wish Toluna would work on having the rewards readily available upon point redemption, and not so much a chance on redeeming the award in a timely fashion, based on if Toluna has it available or not. Great app, and will continue to enjoy using, but just wanted to give Toluna a heads up on its biggest problem for both old and new users.

Hi! Thank you very much for sharing your valuable & useful feedback!
Kindly note that, usually, rewards are processed within 1 week. However, whenever your request gets canceled and the points return to your account, we kindly ask you to open a support case at https://us.toluna.com/contactus and our Incentive team will investigate what happened in your case. Wish you a wonderful day!

Been using 2-3 weeks. Only have 27,000 points. Not enough to get anything yet and do 2-3 daily. I left a review already about answering 15-20 questions and getting a reply that they are looking for a different profile. They responded about this being normal depending on what the company is looking for. I get that but seems they could figure that out in 5 questions. Waste of 5 or more minutes and get nothing. Just tonight I am 10 minutes into a 20 minute survey and get a message an unexpected error has occurred. BAM! Crashes. 10 minutes of my time for nothing and no points. This has happened at least five or six times. Unless you have a lot of time on your hands to do this for hours, it will take forever to get a $10 gift card.

Each survey has its own specific respondent needs and targets, so you might not always qualify. Make sure to keep all your profiles updated every six months and know that our country specific support teams remain available via the app's Contact feature.

It’s easy to navigate and it works well-enough, not saying it’s the best as I had to repeatedly hit the circle for it to understand I’m selecting that option instead of wanting to view the photo, but most of the times, it works well.
I read a review here that there are errors with the surveys, but I thought that was only in the beginning, like you cannot enter, but I was able to enter and thought they resolved the issue. However, even worse than not being able to start, is not being able to finish. I was half-way through the survey (according to the time), and it suddenly told me, « there is an error ». Like wow. Thank you for wasting my time. And they don’t have a save button or anything, they just simply tell you to « retake the survey ». It’s one thing to do another survey even if it was for an hour and completing it, but repeating the same survey that takes approximately 30minutes. No, thank you.
Sorry, but I deserve to get what I worked for, even if half of it, as it isn’t my fault you cannot save live answers or allow people to save their current results. Also, it’s not like I kicked myself out :).

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://toluna.com/contactus? or via the Contact Us section of the app? We'll get you up and running in no time. :)

After not using the app for awhile, I received an email stating “We miss you…” in the title. It offered a campaign of up to 9000 points if I completed 3 surveys in 21 days. I figured why not jump back in. I did more than the 3 required surveys in a week. But no points. I sent an email and was told I needed to wait for the 21 days to end. Day 22, still no points. I sent another email and was told I had to wait for the campaign to end. It’s not been 25 days and no bonus points. I find it odd and unprofessional to give the survey takers a deadline, but not a deadline for when your campaign will end. I feel you hope the survey taker will forget about the points after waiting so long. I like this app for the surveys and process they use. But this bait and switch campaign is not showing any respect to the people doing the surveys. It definitely doesn’t show that they ‘missed me’ as stated in the email luring me back into using the app.

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.toluna.com/contact-us.

As I expected, this app doesn’t just give away money after taking one of two surveys. You have to be dedicated and take many surveys before you make enough points to redeem. The prizes are cool, though and look like they’re worth working for. However, whenever I am willing to take surveys, I get rejected more than I get to take surveys. The surveys that are available are always looking for a narrow demographic of people which makes it hard for me to earn points. Developers should work to match users with surveys they can actually take, so we don’t have to waste our time answering a few questions just to be told we don’t fit the demographic they’re looking for.

Hello Collin, thank you for your review! We are sorry to hear that our app has caused you some problems. Please reach out to us at https://toluna.com/contactus or from the Contact Us feature inside the app. We would love to help in giving you a five-star experience! :)

I caved and downloaded the app despite the terrible reviews. I was a Toluna member years ago and saw activity on my social media and was excited to know this site was still around. I created an account completed a few surveys through Safari and would close the app pop up. After downloading the app I was already logged in and mid survey would be asked to log in or after 20 minutes of a survey (because let’s be serious if we take our take our time and read questions it takes longer than the estimated time) I’d get the the “you are almost done” page and could not click continue. I contacted customer services and now my account is locked. I can’t log into the app or online. Stick with taking surveys in your web browser. I just lost out on so many rewards hopping it was a glitch. This site was my favorite years ago and I got so excited when I came across it again.

Oh no, I am so sorry to hear about your experience! Can you please submit a ticket at https://toluna.com/contactus with the subject 'App Store Review - follow up' and share some additional details (screenshots included)? I will be more than happy to further check your case and hopefully change your experience for the better :)

If I could give zero stars I would! I spent hours answering surveys, racking up points. Every time I would attempt to redeem the points I’d receive an email saying they couldn’t process it. After multiple attempts to reach customer service they still have not helped. Well to top it off after not receiving anything for my work my account was deactivated!!! I was truthful constantly in my answers. I got no explanation, I lost ALL my earnings, it was a complete waste of time!! Be warned they will kick you off at any time and not give you a reason or your hard earned rewards! Do not use this site try a better company. I’m seeing a lot of people have the same issue. The app is also junk, constantly freezing or dropping me from a survey and I wouldn’t gain those points. Their customer service is no help. Complete waste of time!

We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks. If you wish to discuss this situation further, please write to us via the Contact form in the app.

Constant errors on the app. What’s the point to either finish or partially finish a long survey to only get an error message and no points for your time? And then take extra time to keep reporting it? That’s not fair at all. Otherwise it’s ok.
Update: Response from the developer is to let them know the details of the numerous errors(s), but like I said the time it takes to document which survey, what issues etc is not the customer’s job. Your team needs to get it together not put the burden on the customers! Very unfair. Your IT dept has the ability to track everything. Since they’re not doing that, hire an outside IT firm to solve your issues. Also since you’ve known about this problem for a while clearly indicated by previous comments, you obviously just don’t care

Hello, the reason we need to hear from you when an issue occurs is because the circumstances of that error may be unique and without the details from your side, we may not be able to pinpoint the issue. That is why we kindly ask you that in the event of an error, you get in touch with us at https://toluna.com/contactus to share details about the issue. This will empower us to better help you.

I would give them zero reviews if I could. I always answered the questions truthfully and never post anything. I was kicked out of my account and lost almost 150,000 points. This was their explanation - Toluna is always vigilant in maintaining our community’s integrity. Unfortunately, during our regular reviews we’ve noticed issues with your account and survey activity that could negatively impact the integrity of our processes. Our system has detected that you were performing an activity that contradicts information provided in your member profile or is not in line with our terms. As such, the panelist rights for this account have been suspended from our site and your earnings have been forfeited due to the violation of our Terms and Conditions.

Hello Mimi, we are sorry to hear this. It sounds like your account was caught in one or our regular panel quality checks. For more details about the status of your account, please get in touch with us at https://toluna.com/contactus. As for your review, we kindly ask you to remove the communication between you and our support team as it is private and it is not meant to be shared with anyone. Thank you.

I had an initially good impression of this app, because I was able to take a lot of surveys and get a couple lower level gift certificates. However, once I got hooked up with a few higher, paying surveys, I suddenly found that the lower level over rewards were always out of stock. I then began saving up to get a larger reward, only to find on the eve before I was due to cash in that my account was not accessible. Back-and-forth with customer service, which was not very responsive initially, suddenly declared that I had somehow violated their rules and forfeited my points. If you search here you will find many other people with the same experience. Don’t waste your time here, I’ve also filed a complaint with the FTC.

We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks. If you wish to discuss this situation further, please write to us via the Contact form in the app.