Topside Federal Credit Union 4+

The app returns to the login screen 1-2 times when I try to log in, but does not indicate that I have entered my login information incorrectly. This happens on my iPhone and iPad.

When I bank with one of our accounts, the account information does not update per each transaction, and is delayed my several minutes. The other account seems to work as expected, the account information updates per each transaction.

1. movement to different screens requires excessive number of clicks. E.g., to move from checking/draft to savings/prime requires you first return to Home Screen before proceeding to the desired screen. 2. logout requires extra screen moves. E.g., after clicking “menu”, must scroll to bottom of list. This should be more accessible by placing it nearer the top & possibly on the master template for the website. Thus it would be immediately available from any page. 3. excessive number of login credentials are required (which could be reduced). E.g., if an individual has a trust account & an LLC account, it requires 3 separate logins. This lends itself to more tracking to maintain the various logins. For example, Wells Fargo site allows a login per individual. From the login, the individual can manage each account by selecting the account from a pull down box located at the top of the current account being viewed. Thus (as an illustration) the pull down menu consists of: Individual checking Individual saving Trust checking Trust saving LLC checking LLC saving Thereby, each account is more readily available to the member. Or in other words, it is more user friendly. Topside app has only minimum user friendly features.

The mobile deposit feature is AWFUL! The initial image it shows of the check before I take the picture is rotated 90 degrees. I finally figured out that I need to move my phone in all planes to get the image to appear correctly before I snap the picture. Once snapped, it constantly tells me that the amount does not match what I entered even though it does—on a printed, not handwritten, check. I go through this charade at least 100 times before I finally find some sweet spot where the check edges are actually clipped and my finger may be in the picture before it finally accepts the image. This has happened multiple times in the last few months. Takes 30 minutes to do a mobile deposit—beyond frustrating