Traze Contact Tracing 4+

No TRAZE records?

I’ve been using the TRAZE app starting with my PR103 LAX/MNL flight on July 11, 2021. I did a few more after arriving in MNL on June 13. This morning, as I was Trazing, I got a notification from the app that I have no Traze records for 5 days now! What happened?

Horrible UX

I’ve created an account before and forgot my password but the entire Forgot Password flow is horrible. Why can’t it just send a reset link to my email like every other app?? It asks me to answer security questions which countless studies have shown are the least secure method. The inexperience of the developers shows :( update response: then why not just send the link via SMS? I am 100% sure I am answering the security questions correctly and yet it still doesn’t want to proceed.

Developer Response ,

The "Forgot Password" workflow was designed to be made in-app, so that the user doesn't have to go to his email to reset it. This is designed with the Filipinos who do not have an email in mind.

Unable to connect to the server

For an app that’s required for entry to the Philippines, this app is poorly made. My dad has been unable to download it because his phone only updates to iOS 12. Their iPad worked but their unable to add my mom’s info it’s unable to connect to their server. We’ve tried it on 3 different phones and verified we have internet connect but continue to receive the same message.

Developer Response ,

The iOS13 is a requirement. We truly apologize for this inconvenience, but it is out of our control as developers.