Trek Central 4+

I’m used to Bosch eBike Connect due to the TREK Rail coming with a Bosch CX Gen 4 motor. Aside a conversion issue on calories burned, it’s terrific.

With the 🚵 TREK Fuel EX-e, I’m forced to use the new TREK app and while it offers some motor tuning, overall the app is ‘meh’.

Strava sync requires manual intervention 9 times out of 10, and now I’m simply getting a “Warning! Failed to upload to Strava”. Well, is that a warning or error?? I love to understand what my vs the bike power output is but hate this OEM Apps that are new, bike specific, clumsy UI and then don’t work. 😡

Thank you for the feedback and we will report this to our development team. Thank you for your business your bike is also supported by TQ's dedicated app. That's found here: https://www.tq-ebike.com/en/support/app/

Can’t get it to connect to my brand new Trek. Just keeps going in circles, bike shop can’t fix it, it’s total garbage. I’ve done all the things to reset, uninstall, reinstall, etc. What a disappointment. For as much as the new Treks are, you’d think they could at least put out an app that connects and does basic things. There are light bulbs that have better apps than this. I was told my bike was too new to work, that’s the latest reasoning, but I had to wait for months to get the brand new bike to begin with. Hey Trek, don’t put software in the bikes if you aren’t willing to make it work for your consumers.

Thank you for the feedback! I'm happy to help resolve your issues connecting your bike to the the Trek Central App. Please email ridersupport@trekbikes.com with Attn: Brian. Include your email that's used for the account and your bike serial number so I can help diagnose and assist further. Thank you!

For a number of years I was very satisfied with Trek. Lately the service is not what it used to be. This app is a disgrace. I bought a “Trek custom built” Domane+ from the dealer. The app stated that my serial number could not be found. I reported the error to Trek via email. I was eventually told that there was a bug in the system and their custom build serial numbers were not being recorded in their database. This was months ago. I asked for a status without receiving a response. When I turn on the app now it states that I have been “locked out”. Do they care?

Hello and thank you for your feedback. We apologize about your experience with our new app. We are actively working to resolve connectivity issues. Please uninstall and reinstall the app to resolve this issue. If you are still experiencing an issue connecting to your Trek Bike, we would love to help out. Please e-mail us at Ridersupport@trekbikes.com - Attn: Richard and provide the following info: Bike Model, Color, Size, Serial number listed on frame, Shop where bike was purchased. Once we have that info, we can take a closer look and work to resolve this issue.